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Pickup On-Time Performance (OTP) measures the quality of provider service, comparing actual to promised pickup time. Trips are considered on-time if they arrive no more than 20 minutes after the...
Search relevance: 1.00 | Views last month: 13 | Catalog Last Checked: September 10, 2026 at 05:57 PM -
The daily ridership dataset provides systemwide ridership and traffic estimates for subways (including the Staten Island Railway), buses, Long Island Rail Road, Metro-North Railroad,...
Search relevance: 1.00 | Views last month: 10 | Catalog Last Checked: September 16, 2026 at 06:48 PM -
This dataset provides systemwide ridership and traffic estimates for subways (including the Staten Island Railway), NYCT bus, MTA Bus, Long Island Rail Road, Metro-North Railroad, Access-A-Ride,...
Search relevance: 1.00 | Views last month: 9 | Catalog Last Checked: September 10, 2026 at 05:59 PM -
Related Records
National Transportation Library (NTL) Repository & Open Science Access Platform (ROSA P)
The National Transportation Library (NTL) provides national and international access to transportation information, coordinates information creation and dissemination, and provides reference...
Search relevance: 1.00 | Views last month: 8 | Catalog Last Checked: September 10, 2026 at 07:35 PM -
This deprecated dataset provides systemwide ridership and traffic estimates for subways (including the Staten Island Railway), buses, Long Island Rail Road, Metro-North Railroad, Access-A-Ride,...
Search relevance: 1.00 | Views last month: 6 | Catalog Last Checked: September 10, 2026 at 05:59 PM -
This dataset combines transit ridership data from all MTA modes, PATH, New Jersey Transit, Staten Island Ferry, NYC Ferry, and other public transit agencies that serve the CBD at a monthly level.
Search relevance: 1.00 | Views last month: 6 | Catalog Last Checked: September 10, 2026 at 05:58 PM -
This dataset combines Key Performance Indicator data that was reported starting with the creation of the MTA Stat performance metric dashboard in 2008 through 2021. Most of the metrics in the...
Search relevance: 1.00 | Views last month: 5 | Catalog Last Checked: September 10, 2026 at 05:57 PM -
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. This dataset uses...
Search relevance: 1.00 | Views last month: 5 | Catalog Last Checked: September 10, 2026 at 05:58 PM -
Ride Time measures customer trip duration. Actual vs. Scheduled presents travel time variance, Average Travel Time presents the average actual trip duration, and Max Ride Time by trip distance category.
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: September 10, 2026 at 05:59 PM -
Ride Time measures customer trip duration. Actual vs. Scheduled presents travel time variance, Average Travel Time presents the average actual trip duration, and Max Ride Time by trip distance category.
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: September 16, 2026 at 06:48 PM -
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered...
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: September 10, 2026 at 05:57 PM -
The National Transportation Library Catalog is charged with improving the availability of transportation-related information needed by Federal, state, and local decision-makers. Its mission is to...
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: September 10, 2026 at 07:34 PM -
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: September 10, 2026 at 05:57 PM -
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: September 10, 2026 at 05:58 PM -
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: September 10, 2026 at 05:57 PM -
This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and...
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: September 10, 2026 at 05:58 PM -
The Customer Feedback dataset provides a summary of customer feedback recorded in the MTA’s Customer Relationship Management (CRM) system. Customers may submit feedback about MTA services by...
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: September 16, 2026 at 06:48 PM -
Pickup On-Time Performance (OTP) measures the quality of provider service, comparing actual to promised pickup time. Trips are considered on-time if they arrive no more than 20 minutes after the...
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: September 10, 2026 at 05:58 PM -
Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max...
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: September 10, 2026 at 05:58 PM -
Max Ride Time Performance presents the percentage of trips performed with Access-A-Ride’s established max ride time standards between 2018 and 2023. This dataset is now retired as this metric can...
Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: September 10, 2026 at 05:56 PM
