MTA NYCT Paratransit Customer Experience: 2018-2023
Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max Ride Time, Provider No-Show).
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{ "fn": "NY Open Data", "@type": "vcard:Contact", "hasEmail": "mailto:no-reply@data.ny.gov" } |
| description | Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max Ride Time, Provider No-Show). |
| distribution |
[ { "@type": "dcat:Distribution", "mediaType": "application/json", "describedBy": "https://data.ny.gov/api/views/qu52-5ejz/columns.json", "downloadURL": "https://data.ny.gov/api/v3/views/qu52-5ejz/query.json?accessType=DOWNLOAD", "describedByType": "application/json" }, { "@type": "dcat:Distribution", "mediaType": "application/xml", "describedBy": "https://data.ny.gov/api/views/qu52-5ejz/columns.xml", "downloadURL": "https://data.ny.gov/api/v3/views/qu52-5ejz/export.xml?accessType=DOWNLOAD", "describedByType": "application/xml" }, { "@type": "dcat:Distribution", "mediaType": "text/csv", "downloadURL": "https://data.ny.gov/api/v3/views/qu52-5ejz/export.csv?accessType=DOWNLOAD" } ] |
| identifier | https://data.ny.gov/api/views/qu52-5ejz |
| issued | 2024-01-10 |
| keyword |
[ "aar", "access-a-ride", "customers", "delays", "monthly", "paratransit", "performance", "reliability", "service" ] |
| landingPage | https://data.ny.gov/d/qu52-5ejz |
| modified | 2026-07-09 |
| publisher |
{ "name": "data.ny.gov", "@type": "org:Organization" } |
| theme |
[ "Transportation" ] |
| title | MTA NYCT Paratransit Customer Experience: 2018-2023 |
