Search datasets
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The daily ridership dataset provides systemwide ridership and traffic estimates for subways (including the Staten Island Railway), buses, Long Island Rail Road, Metro-North Railroad,...
Search relevance: 1.00 | Views last month: 20 | Catalog Last Checked: August 18, 2026 at 11:24 PM -
This dataset provides systemwide ridership and traffic estimates for subways (including the Staten Island Railway), NYCT bus, MTA Bus, Long Island Rail Road, Metro-North Railroad, Access-A-Ride,...
Search relevance: 1.00 | Views last month: 15 | Catalog Last Checked: August 11, 2026 at 11:22 PM -
Pickup On-Time Performance (OTP) measures the quality of provider service, comparing actual to promised pickup time. Trips are considered on-time if they arrive no more than 20 minutes after the...
Search relevance: 1.00 | Views last month: 13 | Catalog Last Checked: August 11, 2026 at 11:20 PM -
This dataset combines transit ridership data from all MTA modes, PATH, New Jersey Transit, Staten Island Ferry, NYC Ferry, and other public transit agencies that serve the CBD at a monthly level.
Search relevance: 1.00 | Views last month: 9 | Catalog Last Checked: August 11, 2026 at 11:21 PM -
This deprecated dataset provides systemwide ridership and traffic estimates for subways (including the Staten Island Railway), buses, Long Island Rail Road, Metro-North Railroad, Access-A-Ride,...
Search relevance: 1.00 | Views last month: 8 | Catalog Last Checked: August 11, 2026 at 11:22 PM -
This dataset combines Key Performance Indicator data that was reported starting with the creation of the MTA Stat performance metric dashboard in 2008 through 2021. Most of the metrics in the...
Search relevance: 1.00 | Views last month: 5 | Catalog Last Checked: August 11, 2026 at 11:20 PM -
This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and...
Search relevance: 1.00 | Views last month: 5 | Catalog Last Checked: August 11, 2026 at 11:20 PM -
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. This dataset uses...
Search relevance: 1.00 | Views last month: 5 | Catalog Last Checked: August 11, 2026 at 11:21 PM -
This metric measures the frequency with which primary providers do not arrive at the pick-up location within 30 minutes of the promised time and the trip is not provided.
Search relevance: 1.00 | Views last month: 4 | Catalog Last Checked: August 11, 2026 at 11:21 PM -
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
Search relevance: 1.00 | Views last month: 4 | Catalog Last Checked: August 11, 2026 at 11:20 PM -
The Customer Feedback dataset provides a summary of customer feedback recorded in the MTA’s Customer Relationship Management (CRM) system. Customers may submit feedback about MTA services by...
Search relevance: 1.00 | Views last month: 4 | Catalog Last Checked: August 18, 2026 at 11:24 PM -
Ride Time measures customer trip duration. Actual vs. Scheduled presents travel time variance, Average Travel Time presents the average actual trip duration, and Max Ride Time by trip distance category.
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: August 11, 2026 at 11:22 PM -
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered...
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: August 11, 2026 at 11:20 PM -
Pickup On-Time Performance (OTP) measures the quality of provider service, comparing actual to promised pickup time. Trips are considered on-time if they arrive no more than 20 minutes after the...
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: August 11, 2026 at 11:21 PM -
Ride Time measures customer trip duration. Actual vs. Scheduled presents travel time variance, Average Travel Time presents the average actual trip duration, and Max Ride Time by trip distance category.
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: August 11, 2026 at 11:22 PM -
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered...
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: August 11, 2026 at 11:21 PM -
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: August 11, 2026 at 11:21 PM -
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: August 11, 2026 at 11:20 PM -
This metric measures the frequency with which primary providers do not arrive at the pick-up location within 30 minutes of the promised time and the trip is not provided.
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: August 11, 2026 at 11:19 PM -
Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max...
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: August 11, 2026 at 11:21 PM
