MTA NYCT Paratransit Customer Complaints: 2016 - January 2024
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{ "fn": "NY Open Data", "@type": "vcard:Contact", "hasEmail": "mailto:no-reply@data.ny.gov" } |
| description | This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips. |
| distribution |
[ { "@type": "dcat:Distribution", "mediaType": "application/json", "describedBy": "https://data.ny.gov/api/views/98mr-pebg/columns.json", "downloadURL": "https://data.ny.gov/api/v3/views/98mr-pebg/query.json?accessType=DOWNLOAD", "describedByType": "application/json" }, { "@type": "dcat:Distribution", "mediaType": "application/xml", "describedBy": "https://data.ny.gov/api/views/98mr-pebg/columns.xml", "downloadURL": "https://data.ny.gov/api/v3/views/98mr-pebg/export.xml?accessType=DOWNLOAD", "describedByType": "application/xml" }, { "@type": "dcat:Distribution", "mediaType": "text/csv", "downloadURL": "https://data.ny.gov/api/v3/views/98mr-pebg/export.csv?accessType=DOWNLOAD" } ] |
| identifier | https://data.ny.gov/api/views/98mr-pebg |
| issued | 2023-08-21 |
| keyword |
[ "aar", "access-a-ride", "complaints", "customer service", "customers", "feedback", "monthly", "paratransit" ] |
| landingPage | https://data.ny.gov/d/98mr-pebg |
| modified | 2025-03-12 |
| publisher |
{ "name": "data.ny.gov", "@type": "org:Organization" } |
| theme |
[ "Transportation" ] |
| title | MTA NYCT Paratransit Customer Complaints: 2016 - January 2024 |
