Search datasets
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SUMMARY Dataset contains SF311 cases created since 7/1/2008 with location information. UPDATE PROCESS This dataset updates nightly. New data is added around 6am pacific time. HOW TO USE THIS...
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This page provides information for the Customer Service Satisfaction performance measure.
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This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York...
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DOT receives, tracks, and responds to correspondences sent to the Commissioner's Correspondence Unit (CCU) and Borough Commissioner’s (BC) offices. This includes some requests initially sent to...
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This operations dashboard shows historic and current data related to this performance measure.The performance measure dashboard is available at 2.02 Customer Service Satisfaction. Data Dictionary
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Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance...
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The Customer Feedback dataset provides a summary of customer feedback recorded in the MTA’s Customer Relationship Management (CRM) system. Customers may submit feedback about MTA services by...
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This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had...
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This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or...
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Contains information from VIP, VIPR, and CHIP.
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This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
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A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of the City's...
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This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had...
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: May 06, 2026 at 11:16 AM -
This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and...
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: July 07, 2026 at 09:28 PM -
This dataset provides data at the national level for overall satisfaction of customers who have used one of the main methods for conducting business with the agency: in-person service in our field...
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The MTA contracted with Transit Wireless to provide WIFI access and cell service to all underground subway stations. These services began being provided in 2011 and were available at all of those...
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A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of the City's...
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: July 07, 2026 at 09:23 PM -
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
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The Pulse Survey dataset provides customer sentiment and satisfaction results across MTA service modes. The dataset is organized as survey output records (not individual-level responses) and...
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This dataset shows the percentage of streetlight outages that are repaired within 10 business days.
Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: July 07, 2026 at 09:23 PM
