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SUMMARY Dataset contains SF311 cases created since 7/1/2008 with location information. UPDATE PROCESS This dataset updates nightly. New data is added around 6am pacific time. HOW TO USE THIS...
Search relevance: 1.00 | Views last month: 23 | Catalog Last Checked: June 09, 2026 at 08:34 PM -
DOT receives, tracks, and responds to correspondences sent to the Commissioner's Correspondence Unit (CCU) and Borough Commissioner’s (BC) offices. This includes some requests initially sent to...
Search relevance: 1.00 | Views last month: 12 | Catalog Last Checked: May 05, 2026 at 10:27 PM -
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
Search relevance: 1.00 | Views last month: 12 | Catalog Last Checked: May 18, 2026 at 04:03 PM -
This page provides information for the Customer Service Satisfaction performance measure.
Search relevance: 1.00 | Views last month: 11 | Catalog Last Checked: May 06, 2026 at 11:16 AM -
The Pulse Survey dataset provides customer sentiment and satisfaction results across MTA service modes. The dataset is organized as survey output records (not individual-level responses) and...
Search relevance: 1.00 | Views last month: 9 | Catalog Last Checked: May 18, 2026 at 04:03 PM -
This operations dashboard shows historic and current data related to this performance measure.The performance measure dashboard is available at 2.02 Customer Service Satisfaction. Data Dictionary
Search relevance: 1.00 | Views last month: 6 | Catalog Last Checked: May 06, 2026 at 11:16 AM -
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
Search relevance: 1.00 | Views last month: 5 | Catalog Last Checked: May 18, 2026 at 04:04 PM -
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had...
Search relevance: 1.00 | Views last month: 4 | Catalog Last Checked: May 26, 2026 at 05:46 PM -
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had...
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: May 06, 2026 at 11:16 AM -
Contains information from VIP, VIPR, and CHIP.
Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: May 26, 2026 at 03:47 PM -
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance...
Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: April 20, 2026 at 02:49 PM -
The MTA contracted with Transit Wireless to provide WIFI access and cell service to all underground subway stations. These services began being provided in 2011 and were available at all of those...
Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: April 27, 2026 at 03:05 PM -
This dataset shows the percentage of streetlight outages that are repaired within 10 business days.
Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: August 02, 2025 at 11:31 PM -
This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or...
Search relevance: 1.00 | Views last month: 0 | Catalog Last Checked: July 29, 2025 at 05:39 AM -
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of the City's...
Search relevance: 1.00 | Views last month: 0 | Catalog Last Checked: August 02, 2025 at 11:28 PM -
This dataset provides laborshed survey information on advanced manufacturing, biotechnology, call center & customer service, financial services, food processing occupational reports in all...
Search relevance: 1.00 | Views last month: 0 | Catalog Last Checked: June 09, 2026 at 06:20 PM -
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
Search relevance: 1.00 | Views last month: 0 | Catalog Last Checked: July 29, 2025 at 04:51 AM -
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of the City's...
Search relevance: 1.00 | Views last month: 0 | Catalog Last Checked: August 02, 2025 at 11:24 PM -
This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York...
Search relevance: 1.00 | Views last month: 0 | Catalog Last Checked: July 29, 2025 at 04:47 AM -
This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and...
Search relevance: 1.00 | Views last month: 0 | Catalog Last Checked: July 29, 2025 at 05:07 AM
