Utility Customer Service Performance Indicators: Beginning 2009
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance indicators allow comparative analysis of customer service, identification of overall trends in customer service, and identification of service deficiencies.
Resources
3 resources available
-
Resource 1
APPLICATION/JSON -
Resource 2
APPLICATION/XML -
Resource 3
TEXT/CSV
Find Related Datasets
Search by Tags
Click any tag below to search for similar datasets
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{ "fn": "NY Open Data", "@type": "vcard:Contact", "hasEmail": "mailto:no-reply@data.ny.gov" } |
| description | Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance indicators allow comparative analysis of customer service, identification of overall trends in customer service, and identification of service deficiencies. |
| distribution |
[ { "@type": "dcat:Distribution", "mediaType": "application/json", "describedBy": "https://data.ny.gov/api/views/rnus-dqn7/columns.json", "downloadURL": "https://data.ny.gov/api/v3/views/rnus-dqn7/query.json?accessType=DOWNLOAD", "describedByType": "application/json" }, { "@type": "dcat:Distribution", "mediaType": "application/xml", "describedBy": "https://data.ny.gov/api/views/rnus-dqn7/columns.xml", "downloadURL": "https://data.ny.gov/api/v3/views/rnus-dqn7/export.xml?accessType=DOWNLOAD", "describedByType": "application/xml" }, { "@type": "dcat:Distribution", "mediaType": "text/csv", "downloadURL": "https://data.ny.gov/api/v3/views/rnus-dqn7/export.csv?accessType=DOWNLOAD" } ] |
| identifier | https://data.ny.gov/api/views/rnus-dqn7 |
| issued | 2020-11-12 |
| keyword |
[ "customer service", "performance indicators", "service quality" ] |
| landingPage | https://data.ny.gov/d/rnus-dqn7 |
| modified | 2026-06-11 |
| publisher |
{ "name": "data.ny.gov", "@type": "org:Organization" } |
| theme |
[ "Energy & Environment" ] |
| title | Utility Customer Service Performance Indicators: Beginning 2009 |
