MTA NYCT Customer Engagement Statistics: 2017-2022
This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York City Transit Subway and Bus customer engagement and customer service teams between May 2017 and May 2022.
Resources
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Resource 1
APPLICATION/JSON -
Resource 2
APPLICATION/RDF+XML -
Resource 3
APPLICATION/XML -
Resource 4
TEXT/CSV
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{
"fn": "NY Open Data",
"@type": "vcard:Contact",
"hasEmail": "mailto:no-reply@data.ny.gov"
}
|
| description | This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York City Transit Subway and Bus customer engagement and customer service teams between May 2017 and May 2022. |
| distribution |
[
{
"@type": "dcat:Distribution",
"mediaType": "application/json",
"describedBy": "https://data.ny.gov/api/views/6xy8-yzzu/columns.json",
"downloadURL": "https://data.ny.gov/api/views/6xy8-yzzu/rows.json?accessType=DOWNLOAD",
"describedByType": "application/json"
},
{
"@type": "dcat:Distribution",
"mediaType": "application/rdf+xml",
"describedBy": "https://data.ny.gov/api/views/6xy8-yzzu/columns.rdf",
"downloadURL": "https://data.ny.gov/api/views/6xy8-yzzu/rows.rdf?accessType=DOWNLOAD",
"describedByType": "application/rdf+xml"
},
{
"@type": "dcat:Distribution",
"mediaType": "application/xml",
"describedBy": "https://data.ny.gov/api/views/6xy8-yzzu/columns.xml",
"downloadURL": "https://data.ny.gov/api/views/6xy8-yzzu/rows.xml?accessType=DOWNLOAD",
"describedByType": "application/xml"
},
{
"@type": "dcat:Distribution",
"mediaType": "text/csv",
"downloadURL": "https://data.ny.gov/api/views/6xy8-yzzu/rows.csv?accessType=DOWNLOAD"
}
]
|
| identifier | https://data.ny.gov/api/views/6xy8-yzzu |
| issued | 2022-08-05 |
| keyword |
[
"bus",
"call center",
"customer engagement",
"customer service",
"customers",
"new york city transit",
"nyct",
"responses",
"service status",
"subway"
]
|
| landingPage | https://data.ny.gov/d/6xy8-yzzu |
| modified | 2024-07-29 |
| publisher |
{
"name": "data.ny.gov",
"@type": "org:Organization"
}
|
| theme |
[
"Transportation"
]
|
| title | MTA NYCT Customer Engagement Statistics: 2017-2022 |
