Found 11 datasets matching filters.
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This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the...
Search relevance: 1.00 | Views last month: 63 | Catalog Last Checked: November 15, 2025 at 12:47 AM -
The District’s 911 call center is one of the busiest in the country, historically ranking as the 4th busiest center behind those of New York City, Chicago, and Los Angeles. The goal of this tool...
Search relevance: 1.00 | Views last month: 47 | Catalog Last Checked: January 27, 2026 at 03:23 AM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 1.00 | Views last month: 27 | Catalog Last Checked: May 05, 2026 at 10:36 PM -
NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer...
Search relevance: 1.00 | Views last month: 20 | Catalog Last Checked: May 05, 2026 at 10:29 PM -
Total number of calls received by the agency's call center This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party application that goes by the name...
Search relevance: 1.00 | Views last month: 13 | Catalog Last Checked: May 05, 2026 at 10:30 PM -
Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The...
Search relevance: 1.00 | Views last month: 11 | Catalog Last Checked: May 02, 2026 at 12:35 PM -
The customer contact center locations, phone numbers and schedules
Search relevance: 1.00 | Views last month: 11 | Catalog Last Checked: May 05, 2026 at 10:25 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests for residential snow removal. Requests are received by the Office of Unified Communications...
Search relevance: 1.00 | Views last month: 9 | Catalog Last Checked: May 07, 2026 at 06:38 AM -
Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.
Search relevance: 1.00 | Views last month: 5 | Catalog Last Checked: May 08, 2026 at 08:20 PM -
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
Search relevance: 1.00 | Views last month: 0 | Catalog Last Checked: April 27, 2026 at 03:04 PM -
This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York...
Search relevance: 1.00 | Views last month: 0 | Catalog Last Checked: July 29, 2025 at 04:47 AM
