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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    DOHMH Call Center Summary

    Metadata Updated: November 11, 2023

    Total number of calls received by the agency's call center

    This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party application that goes by the name PRIMA. Data is collected as a meausre of workvolume and customer demand for services offered by the Dept. of Health. Data is collected automatically by call management software. Each record represents a type of service offered to the public by the Dept. of Health. Data is used to assess quality of service offered, collect customer feedback for service improvements and determine size of staff needed to appropriate deliver the service. Data available counts number of calls related to a particular topic. There is no drill down available to disect specific reasons why customers may be calling.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date November 10, 2020
    Metadata Updated Date November 11, 2023

    Metadata Source

    Harvested from NYC JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date November 10, 2020
    Metadata Updated Date November 11, 2023
    Publisher data.cityofnewyork.us
    Maintainer
    Identifier https://data.cityofnewyork.us/api/views/wymh-dvmd
    Data First Published 2018-07-05
    Data Last Modified 2023-11-06
    Category Health
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.cityofnewyork.us/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 90ba70c8-b25b-4727-a4cd-0f6959f66f88
    Harvest Source Id 1696593e-c691-4f61-a696-5dcb9e4c9b4c
    Harvest Source Title NYC JSON
    Homepage URL https://data.cityofnewyork.us/d/wymh-dvmd
    Source Datajson Identifier True
    Source Hash 85447414ce5d3c33f900235077421d4267b665ac36bbd602c56800fa88b16b95
    Source Schema Version 1.1

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