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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    311 Customer Satisfaction Survey

    Metadata Updated: July 5, 2025

    NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer service. CSAT survey offers are sent following a call to 311 during campaigns which take place sporadically throughout the year. Offers are sent via email and text message in all designated citywide languages.

    This dataset is updated when a survey campaign has concluded. Each row of data represents an individual survey response. Any potentially personally identifiable information has been removed.

    See the 311 Resolution Satisfaction Survey dataset for customer feedback on the resolution of their service request by the relevant agency.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date June 29, 2025
    Metadata Updated Date July 5, 2025

    Metadata Source

    Harvested from NYC JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date June 29, 2025
    Metadata Updated Date July 5, 2025
    Publisher data.cityofnewyork.us
    Maintainer
    Identifier https://data.cityofnewyork.us/api/views/kizp-4dfk
    Data First Published 2025-02-11
    Data Last Modified 2025-07-02
    Category City Government
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.cityofnewyork.us/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id eff8557d-b52d-4d21-8d2b-4cea7a654edb
    Harvest Source Id 1696593e-c691-4f61-a696-5dcb9e4c9b4c
    Harvest Source Title NYC JSON
    Homepage URL https://data.cityofnewyork.us/d/kizp-4dfk
    Source Datajson Identifier True
    Source Hash f9c4d06c9581aedd7db4f05d58d782b08d28043dca34f2df57462cb40ab69553
    Source Schema Version 1.1

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