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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov.

    Call Center Metrics for the Health Service System

    Metadata Updated: November 16, 2025

    This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. License: See this page for license information.

    Downloads & Resources

    Dates

    Metadata Created Date November 10, 2020
    Metadata Updated Date November 16, 2025

    Metadata Source

    Harvested from SFO JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date November 10, 2020
    Metadata Updated Date November 16, 2025
    Publisher data.sfgov.org
    Maintainer
    Identifier https://data.sfgov.org/api/views/qz8r-q5ne
    Data First Published 2018-04-18
    Data Last Modified 2025-11-12
    Category Health and Social Services
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.sfgov.org/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 1d8e1b69-3cfa-4b0e-a9bb-6257607c607f
    Harvest Source Id 8507fa43-f429-4095-b732-2177330ce485
    Harvest Source Title SFO JSON
    Homepage URL https://data.sfgov.org/d/qz8r-q5ne
    License http://opendatacommons.org/licenses/pddl/1.0/
    Source Datajson Identifier True
    Source Hash 3f71549d7e2f0ed8a797f33a76cdafe67ef3ad0492c6e24fdd4cef6edb4fd812
    Source Schema Version 1.1

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