{
  "@type": "dcat:Dataset",
  "accessLevel": "public",
  "contactPoint": {
    "@type": "vcard:Contact",
    "fn": "OpenData",
    "hasEmail": "mailto:no-reply@data.sf.gov"
  },
  "description": "This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).",
  "distribution": [
    {
      "@type": "dcat:Distribution",
      "describedBy": "https://data.sf.gov/api/views/qz8r-q5ne/columns.json",
      "describedByType": "application/json",
      "downloadURL": "https://data.sf.gov/api/v3/views/qz8r-q5ne/query.json?accessType=DOWNLOAD",
      "mediaType": "application/json"
    },
    {
      "@type": "dcat:Distribution",
      "describedBy": "https://data.sf.gov/api/views/qz8r-q5ne/columns.xml",
      "describedByType": "application/xml",
      "downloadURL": "https://data.sf.gov/api/v3/views/qz8r-q5ne/query.xml?accessType=DOWNLOAD",
      "mediaType": "application/xml"
    },
    {
      "@type": "dcat:Distribution",
      "downloadURL": "https://data.sf.gov/api/v3/views/qz8r-q5ne/export.csv?accessType=DOWNLOAD",
      "mediaType": "text/csv"
    }
  ],
  "identifier": "https://data.sf.gov/api/views/qz8r-q5ne",
  "issued": "2018-04-18",
  "keyword": [
    "call center",
    "metrics",
    "performance"
  ],
  "landingPage": "https://data.sf.gov/d/qz8r-q5ne",
  "license": "http://opendatacommons.org/licenses/pddl/1.0/",
  "modified": "2025-11-12",
  "publisher": {
    "@type": "org:Organization",
    "name": "data.sf.gov"
  },
  "theme": [
    "Health and Social Services"
  ],
  "title": "Call Center Metrics for the Health Service System"
}