11 datasets found
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City
311 Customer Satisfaction Survey
City of New York —
NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely... -
911 Performance Dashboard Beta
District of Columbia —
The District’s 911 call center is one of the busiest in the country, historically ranking as the 4th busiest center behind those of New York City, Chicago, and Los... -
City
Call Center Metrics for the Health Service System
City of San Francisco —
This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person... -
City
DOHMH Call Center Summary
City of New York —
Total number of calls received by the agency's call center This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party... -
State
MTA NYCT Paratransit Call Center Performance: Beginning 2016
State of New York —
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered. -
State
MTA NYCT Customer Engagement Statistics: 2017-2022
State of New York —
This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data... -
City
NYCHA Customer Contact Centers
City of New York —
The customer contact center locations, phone numbers and schedules -
Residential Snow Removal Service Requests
District of Columbia —
Data provided here are from the DC's 311 service request center. They represent all service requests for residential snow removal. Requests are received by the Office... -
311 City Service Requests in 2017
District of Columbia —
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash... -
Federal
Sextant Contact Center Analytics
Social Security Administration —
Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions. -
Federal
Unified ICM/Unified CCE Databases
Social Security Administration —
Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system...
11 datasets found