Search datasets
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Call Center (description updated 2/6/2023)
Search relevance: 179.05 | Views last month: 1 | Catalog Last Checked: September 10, 2026 at 06:49 PM -
Total number of calls received by the agency's call center This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party application that goes by the name...
Search relevance: 161.00 | Views last month: 4 | Catalog Last Checked: September 10, 2026 at 06:35 PM -
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
Search relevance: 148.40 | Views last month: 2 | Catalog Last Checked: September 10, 2026 at 05:57 PM -
Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher. The...
Search relevance: 143.79 | Views last month: 12 | Catalog Last Checked: November 03, 2026 at 11:35 PM -
This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the...
Search relevance: 112.94 | Views last month: 37 | Catalog Last Checked: September 02, 2026 at 06:56 PM -
To make 311 effective for residents, visitors, and business owners, 311 representatives must respond to calls in a timely and accurate manner.
Search relevance: 97.83 | Views last month: 4 | Catalog Last Checked: September 10, 2026 at 06:01 PM -
This data shows the source of 311 requests and the wait time to speak to an agent when dialing 311 for years 2013-2014. For the new 311 dataset (refreshed daily), see...
Search relevance: 80.88 | Views last month: 2 | Catalog Last Checked: September 10, 2026 at 06:59 PM -
The District’s 911 call center is one of the busiest in the country, historically ranking as the 4th busiest center behind those of New York City, Chicago, and Los Angeles. The goal of this tool...
Search relevance: 62.61 | Views last month: 47 | Catalog Last Checked: January 27, 2026 at 03:23 AM -
This dataset provides laborshed survey information on advanced manufacturing, biotechnology, call center & customer service, financial services, food processing occupational reports in all...
Search relevance: 58.14 | Views last month: 2 | Catalog Last Checked: October 31, 2026 at 08:39 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 57.55 | Views last month: 1 | Catalog Last Checked: November 03, 2026 at 10:33 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 57.55 | Views last month: 0 | Catalog Last Checked: November 03, 2026 at 10:33 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 57.34 | Views last month: 1 | Catalog Last Checked: November 03, 2026 at 10:33 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 57.34 | Views last month: 1 | Catalog Last Checked: November 03, 2026 at 10:33 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 57.34 | Views last month: 0 | Catalog Last Checked: November 03, 2026 at 10:33 PM -
This dataset provides laborshed survey information on advanced manufacturing, biotechnology, call center & customer service, financial services, food processing occupational reports in all...
Search relevance: 56.98 | Views last month: 1 | Catalog Last Checked: October 31, 2026 at 08:39 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 56.70 | Views last month: 3 | Catalog Last Checked: September 10, 2026 at 07:06 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 56.16 | Views last month: 0 | Catalog Last Checked: November 03, 2026 at 10:33 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 55.82 | Views last month: 0 | Catalog Last Checked: November 03, 2026 at 10:33 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 55.78 | Views last month: 0 | Catalog Last Checked: October 20, 2026 at 10:26 PM -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 55.78 | Views last month: 0 | Catalog Last Checked: October 20, 2026 at 10:26 PM
