311 Call Center Inquiry
Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.
The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.
Click here for the data dictionary.
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{ "fn": "NYC OpenData", "@type": "vcard:Contact", "hasEmail": "mailto:no-reply@data.cityofnewyork.us" } |
| description | <b>Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.</b> The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic. Click <a href="https://data.cityofnewyork.us/api/views/wewp-mm3p/files/5ec79733-6c0b-4f84-b511-936142db396e?download=true&filename=Call%20Center%20Inquiry%20Data%20Dictionary.xlsx">here </a>for the data dictionary. |
| distribution |
[ { "@type": "dcat:Distribution", "mediaType": "application/json", "describedBy": "https://data.cityofnewyork.us/api/views/wewp-mm3p/columns.json", "downloadURL": "https://data.cityofnewyork.us/api/v3/views/wewp-mm3p/query.json?accessType=DOWNLOAD", "describedByType": "application/json" }, { "@type": "dcat:Distribution", "mediaType": "application/xml", "describedBy": "https://data.cityofnewyork.us/api/views/wewp-mm3p/columns.xml", "downloadURL": "https://data.cityofnewyork.us/api/v3/views/wewp-mm3p/query.xml?accessType=DOWNLOAD", "describedByType": "application/xml" }, { "@type": "dcat:Distribution", "mediaType": "text/csv", "downloadURL": "https://data.cityofnewyork.us/api/v3/views/wewp-mm3p/export.csv?accessType=DOWNLOAD" } ] |
| identifier | https://data.cityofnewyork.us/api/views/wewp-mm3p |
| issued | 2016-12-08 |
| keyword |
[ "untagged" ] |
| landingPage | https://data.cityofnewyork.us/d/wewp-mm3p |
| modified | 2026-11-02 |
| publisher |
{ "name": "data.cityofnewyork.us", "@type": "org:Organization" } |
| theme |
[ "City Government" ] |
| title | 311 Call Center Inquiry |
