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This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

311 Call Center Inquiry

Metadata Updated: November 29, 2025

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

Access & Use Information

Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: No license information was provided.

Downloads & Resources

Dates

Metadata Created Date February 4, 2023
Metadata Updated Date November 29, 2025

Metadata Source

Harvested from NYC JSON

Additional Metadata

Resource Type Dataset
Metadata Created Date February 4, 2023
Metadata Updated Date November 29, 2025
Publisher data.cityofnewyork.us
Maintainer
Identifier https://data.cityofnewyork.us/api/views/wewp-mm3p
Data First Published 2016-12-08
Data Last Modified 2025-11-29
Category City Government
Public Access Level public
Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
Metadata Catalog ID https://data.cityofnewyork.us/data.json
Schema Version https://project-open-data.cio.gov/v1.1/schema
Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
Harvest Object Id 1f414199-9f83-428a-b387-faa9da729b67
Harvest Source Id 1696593e-c691-4f61-a696-5dcb9e4c9b4c
Harvest Source Title NYC JSON
Homepage URL https://data.cityofnewyork.us/d/wewp-mm3p
Source Datajson Identifier True
Source Hash 71a0c2a7fa42ed06500dbd879d788e70446c2325b7e955a87cc1526381dcdc56
Source Schema Version 1.1

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