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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    311 Call Center Inquiry

    Metadata Updated: November 29, 2025

    Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

    The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

    Click here for the data dictionary.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date February 4, 2023
    Metadata Updated Date November 29, 2025

    Metadata Source

    Harvested from NYC JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date February 4, 2023
    Metadata Updated Date November 29, 2025
    Publisher data.cityofnewyork.us
    Maintainer
    Identifier https://data.cityofnewyork.us/api/views/wewp-mm3p
    Data First Published 2016-12-08
    Data Last Modified 2025-11-29
    Category City Government
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.cityofnewyork.us/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 1f414199-9f83-428a-b387-faa9da729b67
    Harvest Source Id 1696593e-c691-4f61-a696-5dcb9e4c9b4c
    Harvest Source Title NYC JSON
    Homepage URL https://data.cityofnewyork.us/d/wewp-mm3p
    Source Datajson Identifier True
    Source Hash 71a0c2a7fa42ed06500dbd879d788e70446c2325b7e955a87cc1526381dcdc56
    Source Schema Version 1.1

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