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Unified ICM/Unified CCE Databases
Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The local database also contains tables of real-time information that describe activity at the callcenters. Historical information is stored in the central database.
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | non-public |
| accrualPeriodicity | R/P1D |
| bureauCode |
[
"016:00"
]
|
| conformsTo |
null
|
| contactPoint |
{
"fn": "Open Data",
"@type": "vcard:Contact",
"hasEmail": "mailto:Open.Data@ssa.gov"
}
|
| dataQuality |
null
|
| describedBy |
null
|
| describedByType |
null
|
| description | Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The local database also contains tables of real-time information that describe activity at the callcenters. Historical information is stored in the central database. |
| distribution |
null
|
| identifier | US-GOV-SSA-564 |
| isPartOf |
null
|
| issued |
null
|
| keyword |
[
"800#",
"CARE 2020",
"Call Center",
"Management Information",
"N8NN",
"SSA",
"Social Security",
"Social Security Administration",
"Unified CCE",
"Unified ICM",
"telephone system"
]
|
| landingPage | None |
| language |
null
|
| license | https://www.usa.gov/government-copyright |
| modified | 2017-12-22 |
| primaryITInvestmentUII |
null
|
| programCode |
[
"016:000"
]
|
| publisher |
{
"name": "Social Security Administration"
}
|
| references |
null
|
| rights | The publishing of the data asset cannot be done due to one or more of the following reasons: contains personal identifying information, contains federal tax information, contains sensitive information, or a data assessment has not been completed |
| spatial | All SSA TSCs and PSCs,nationwide |
| systemOfRecords |
null
|
| temporal |
null
|
| theme |
null
|
| title | Unified ICM/Unified CCE Databases |
