Found 8 datasets matching filters.
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Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The...
Search relevance: 1.00 | Views last month: 11 | Catalog Last Checked: May 02, 2026 at 12:35 PM -
Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.
Search relevance: 1.00 | Views last month: 5 | Catalog Last Checked: May 08, 2026 at 08:20 PM -
The data asset contains information on current or upcoming appointments, individuals who will be attending the appointment, potential intent to file a claim (lead), appointment configuration for...
Search relevance: 1.00 | Views last month: 5 | Catalog Last Checked: May 08, 2026 at 08:21 PM -
Provides management information reports for Appointment/Leads/800#.
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: May 08, 2026 at 08:19 PM -
Temporary tool to provide Care 2020 management information on customer interactions with the Nuance IVR system.
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: May 08, 2026 at 08:20 PM -
Contains data on leads collected via in-office and telephone appointments that are received via the 800# and online iAppointment System and the FO Calendar application.
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: May 08, 2026 at 08:19 PM -
Contains data on in-office and telephone appointments that are received via the 800# and online iAppointment System and the FO Calendar application.
Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: May 08, 2026 at 08:19 PM -
Stores information about the accuracy of work processed by the 800# agents.
Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: May 08, 2026 at 08:19 PM
