Found 4 datasets matching filters.
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Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The...
Search relevance: 1.00 | Views last month: 11 | Catalog Last Checked: May 02, 2026 at 12:35 PM -
Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.
Search relevance: 1.00 | Views last month: 5 | Catalog Last Checked: May 08, 2026 at 08:20 PM -
Temporary tool to provide Care 2020 management information on customer interactions with the Nuance IVR system.
Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: May 08, 2026 at 08:20 PM -
The CARE 2020 workforce optimization system stores information about agent activity, service observations, key performance indicators (KPIs), and work schedules.
Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: May 02, 2026 at 12:35 PM
