Search datasets
-
Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.
Search relevance: 1.00 | Views last month: 4 | Catalog Last Checked: July 08, 2026 at 03:01 PM -
Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The...
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: June 30, 2026 at 06:48 AM -
The CARE 2020 workforce optimization system stores information about agent activity, service observations, key performance indicators (KPIs), and work schedules.
Search relevance: 1.00 | Views last month: 3 | Catalog Last Checked: June 30, 2026 at 06:48 AM -
Temporary tool to provide Care 2020 management information on customer interactions with the Nuance IVR system.
Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: July 08, 2026 at 03:01 PM
