-
State
MTA Daily Ridership Data: Beginning 2020 recent views
State of New York —
The daily ridership dataset provides systemwide ridership and traffic estimates for subways (including the Staten Island Railway), buses, Long Island Rail Road,... -
State
MTA Key Performance Indicators: 2008-2021 recent views
State of New York —
This dataset combines Key Performance Indicator data that was reported starting with the creation of the MTA Stat performance metric dashboard in 2008 through 2021.... -
State
MTA Monthly Ridership / Traffic Data: Beginning January 2008 recent views
State of New York —
This dataset provides systemwide ridership and traffic estimates for subways (including the Staten Island Railway), NYCT bus, MTA Bus, Long Island Rail Road, Metro-... -
State
MTA NYCT Paratransit Call Center Performance: Beginning 2016 recent views
State of New York —
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered. -
State
MTA NYCT Paratransit Max Ride Time Performance: 2018 - 2023 recent views
State of New York —
Max Ride Time Performance presents the percentage of trips performed with Access-A-Ride’s established max ride time standards between 2018 and 2023. This dataset is... -
State
MTA NYCT Paratransit Ridership: Beginning October 2016 recent views
State of New York —
NYCT Paratransit ridership measures both total trips, the count of trips provided to registered NYCT Paratransit clients in a given month, and total ridership, the... -
State
MTA NYCT Paratransit Provider No-Shows: Beginning 2016 recent views
State of New York —
This metric measures the frequency with which primary providers do not arrive at the pick-up location within 30 minutes of the promised time and the trip is not... -
State
MTA NYCT Paratransit Customer Complaints: Beginning 2016 recent views
State of New York —
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with... -
State
MTA NYCT Paratransit Registrants: Beginning 2018 recent views
State of New York —
Reflects the total number of registrants for paratransit service by borough/county per month. -
State
MTA NYCT Paratransit Drop-off On-Time Performance: Beginning 2018 recent views
State of New York —
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an... -
State
MTA NYCT Paratransit Drop-off On-Time Performance: 2016 - 2019 (Archived Methodology) recent views
State of New York —
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an... -
State
MTA NYCT Paratransit Ride Time: Beginning 2017 recent views
State of New York —
Ride Time measures customer trip duration. Actual vs. Scheduled presents travel time variance, Average Travel Time presents the average actual trip duration, and Max... -
State
MTA NYCT Paratransit Customer Experience: Beginning 2018 recent views
State of New York —
Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service... -
State
MTA NYCT Customer Feedback Performance Metrics: 2017-2022 recent views
State of New York —
This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the... -
State
MTA NYCT Paratransit Pickup On-Time Performance: Beginning 2016 recent views
State of New York —
Pickup On-Time Performance (OTP) measures the quality of provider service, comparing actual to promised pickup time. Trips are considered on-time if they arrive no...