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This is a Non-Federal dataset covered by different Terms of Use than

MTA Customer Feedback Performance Metrics: Beginning 2017

Metadata Updated: July 27, 2022

This dataset presents customer feedback metrics, including total number of customer complaints and commendations and feedback rates per 100,000 riders, for Subway, Bus, Access-A-Ride, MetroCard, and nonservice issues, as presented in MTA’s monthly report to the Transit and Bus Committee (see meetings). The data covers feedback about New York City Transit operations only at this time.

Access & Use Information

Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than License: No license information was provided.

Downloads & Resources


Metadata Created Date March 21, 2022
Metadata Updated Date July 27, 2022

Metadata Source

Harvested from NY State JSON

Additional Metadata

Resource Type Dataset
Metadata Created Date March 21, 2022
Metadata Updated Date July 27, 2022
Data First Published 2022-03-04
Data Last Modified 2022-07-27
Category Transportation
Public Access Level public
Metadata Context
Metadata Catalog ID
Schema Version
Catalog Describedby
Harvest Object Id b9b81ab2-81b3-46c2-a995-cd5b665f8a62
Harvest Source Id 36f923f9-f915-42dc-a4de-1a5e3a17d284
Harvest Source Title NY State JSON
Homepage URL
Source Datajson Identifier True
Source Hash c762068a89c16f1bbdf448e9fb3d770b9fe046ed
Source Schema Version 1.1

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