21 datasets found
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Federal
Public customer service operations records
Department of Homeland Security —
Records from operating a customer call center or service center providing services to the public. Services may address a wide variety of topics such as understanding... -
State
MTA Wi-Fi Locations
State of New York —
The MTA contracted with Transit Wireless to provide WIFI access and cell service to all underground subway stations. These services began being provided in 2011 and... -
State
MTA Customer Feedback Data: 2014-2019
State of New York —
This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is... -
State
MTA NYCT Paratransit Call Center Performance: Beginning 2016
State of New York —
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered. -
City
2.02 Customer Service (detail)
City of Tempe —
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service... -
State
MTA NYCT Customer Engagement Statistics: 2017-2022
State of New York —
This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data... -
State
MTA NYCT Paratransit Customer Complaints: Beginning February 2024
State of New York —
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with... -
City
2.02 Customer Service Satisfaction (dashboard)
City of Tempe —
This operations dashboard shows historic and current data related to this performance measure.The performance measure dashboard is available at 2.02 Customer Service... -
City
BSL- Percent Of Streetlight Outages Repaired Within 10 Business Days
City of Los Angeles —
This dataset shows the percentage of streetlight outages that are repaired within 10 business days. -
State
MTA NYCT Paratransit Customer Complaints: 2016 - January 2024
State of New York —
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with... -
City
2.02 Customer Service (summary)
City of Tempe —
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service... -
Federal
Overall Customer Service Satisfaction - FY 2007 On
Social Security Administration —
This dataset provides data at the national level for overall satisfaction of customers who have used one of the main methods for conducting business with the agency:... -
State
MTA NYCT Customer Feedback Performance Metrics: 2017-2022
State of New York —
This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the... -
Federal
State of Services Report
Social Security Administration —
A comprehensive monthly report portraying customer experience with our various service options. The State of Services is shared with the ACOSS and is presented to DCO... -
Federal
Customer Service Warehouse
Social Security Administration —
Contains information from VIP, VIPR, and CHIP. -
State
Utility Customer Service Performance Indicators: Beginning 2009
State of New York —
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a... -
City
Building and Safety Customer Service Request
City of Los Angeles —
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible... -
City
Commissioner's Correspondence
City of New York —
DOT receives, tracks, and responds to correspondences sent to the Commissioner's Correspondence Unit (CCU) and Borough Commissioner’s (BC) offices. This includes... -
City
Building and Safety Customer Service Request (Closed)
City of Los Angeles —
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible...
21 datasets found