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MTA Subway Customer Journey-Focused Metrics: 2020-2024
Additional Platform Time (APT) is the estimated average extra time that customers spend waiting on the platform for a train, compared with their scheduled wait time. Additional... -
MTA Bus Mean Distance Between Failures: Beginning 2015
Mean Distance Between Failures reports how frequently bus mechanical problems cause delays. -
MTA Key Performance Indicators: 2008-2021
This dataset combines Key Performance Indicator data that was reported starting with the creation of the MTA Stat performance metric dashboard in 2008 through 2021. Most of the... -
MTA Subway Delay-Causing Incidents: Beginning 2020
This dataset presents the number of subway incidents that caused train delays, broken down by line, day type (weekday/weekend), and specific delay category and subcategory. -
MTA Subway Terminal On-Time Performance: Beginning 2025
Terminal On-Time Performance measures the percentage of trains arriving at their destination terminals as scheduled. -
MTA Subway Customer Journey-Focused Metrics: Beginning 2025
Additional Platform Time (APT) is the estimated average extra time that customers spend waiting on the platform for a train, compared with their scheduled wait time. Additional... -
MTA Metro-North On-Time Performance: Beginning 2020
On-Time Performance (OTP) determines how frequently a commuter train arrives at its final destination within 5 minutes and 59 seconds of its scheduled time. -
MTA Subway Trains Delayed: Beginning 2020
This dataset shows the number of subway trains delayed per day type (weekdays and weekends) in a month, broken down into specific delay categories. -
MTA Metro-North Service Reliability: Beginning 2020
Service Reliability metrics evaluate MNR’s ability to deliver timely and effective service to its customers. Included in these metrics are: Service Type, Major Incidents, 4m to... -
MTA Subway Major Incidents: Beginning 2025
Major Incidents are unplanned incidents that delay 50 or more trains, which cause the most disruption to customers. -
MTA Subway Mean Distance Between Failures: Beginning 2015
Mean Distance Between Failures reports how frequently train mechanical problems cause delays by month and subway car class. It is the main indicator for subway car reliability... -
MTA Subway Major Incidents: 2015-2019
Major Incidents are unplanned incidents that delay 50 or more trains, which cause the most disruption to customers. This dataset covers data between 2015 and 2019. For data from... -
MTA Metro-North Mean Distance Between Failures: Beginning 2018
Mean Distance Between Failures represents the number of miles a rail car travels before a mechanical failure makes the train arrive at its final destination more than 5 minutes... -
MTA Bus Speeds: Beginning 2015
Bus Speeds measure how quickly buses travel along their routes. -
MTA NYCT Paratransit Provider No-Shows: Beginning 2016
This metric measures the frequency with which primary providers do not arrive at the pick-up location within 30 minutes of the promised time and the trip is not provided. -
MTA Subway Terminal On-Time Performance: 2020-2024
Terminal On-Time Performance measures the percentage of trains arriving at their destination terminals as scheduled. -
MTA Staten Island Railway On-Time Performance: Beginning 2006
On-Time Performance (OTP) measures the percentage of trains arriving at their destination terminals as scheduled. While the main measure for OTP excludes delays caused by trains... -
MTA Metro-North Delay Verification: Beginning 2012
This dataset lists all Metro-North trains that are delayed, defined as those that are canceled, terminated, substituted by bus service during unplanned circumstances, or arrive... -
MTA LIRR Delay Verification: Beginning 2010
This dataset lists all LIRR trains that are delayed, with information on whether a train is cancelled, partially cancelled, or late (in a rounded number of minutes), the train... -
MTA NYCT Paratransit Customer Experience: Beginning 2018
Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP,...
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