Overall Customer Service Satisfaction - FY 2007-2020

Metadata Updated: September 2, 2023

This dataset provides data at the national level for overall satisfaction of customers who have used one of the main methods for conducting business with the agency: in-person service in our field or hearing offices or at a Social Security Card Center, telephone service through our National 800 Number or in one of our field offices, or an online service at www.ssa.gov.

Access & Use Information

Public: This dataset is intended for public access and use. License: Creative Commons CCZero

Downloads & Resources

Web PageHTML
Overall-Customer-Service-Satisfaction.html

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Comma Separated Values FileCSV
SSA-Overall-Customer-Satisfaction.csv
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References

https://www.ssa.gov/open/data/Overall-Customer-Service-Satisfaction.html
https://www.ssa.gov/open/data/Overall-Customer-Service-Satisfaction.html#dataDictionaryOverall

Dates

Metadata Created Date	November 10, 2020
Metadata Updated Date	September 2, 2023

Metadata Source

Data.json Data.json Metadata
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Harvested from SSA JSON

Additional Metadata

Resource Type	Dataset
Metadata Created Date	November 10, 2020
Metadata Updated Date	September 2, 2023
Publisher	Social Security Administration
Maintainer	Open Data
Identifier	US-GOV-SSA-330
Data Last Modified	2021-07-20
Public Access Level	public
Bureau Code	016:00
Schema Version	https://project-open-data.cio.gov/v1.1/schema
Catalog Describedby	https://project-open-data.cio.gov/v1.1/schema/catalog.json
Data Dictionary	https://www.ssa.gov/open/data/Overall-Customer-Service-Satisfaction.html#dataDictionaryOverall
Harvest Object Id	78c7ae36-9dbc-44a6-afdf-908ee6e85c26
Harvest Source Id	9386406b-a7b0-4834-a267-0f912b6340db
Harvest Source Title	SSA JSON
License	https://creativecommons.org/publicdomain/zero/1.0/
Old Spatial	US
Program Code	016:000
Related Documents	https://www.ssa.gov/open/data/Overall-Customer-Service-Satisfaction.html, https://www.ssa.gov/open/data/Overall-Customer-Service-Satisfaction.html#dataDictionaryOverall
Source Datajson Identifier	True
Source Hash	13aeb51356e5b60ea80bafc66f362ce7b2f94e5857a5bfa73f9a79f702ff1b57
Source Schema Version	1.1
Spatial	{"type":"Polygon","coordinates":-124.733253,24.544245,-124.733253,49.388611,-66.954811,49.388611,-66.954811,24.544245,-124.733253,24.544245}
Temporal	2006-10-01/2020-09-30

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