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Federal
Change Asset Problem Reporting System
Social Security Administration —
SSA's basic IT Service Management tool used to identify and track authorized changes to the Production IT environment; identify and track Incidents and Problems... -
Federal
HEAT (Frontrange Solutions) -
Department of Transportation —
IT Configuration Management: This helpdesk software is a COTS product. FMCSA utilizes the client server option. -
Federal
Configuration and change management records
Department of Homeland Security —
Records created and retained for asset management, performance and capacity management, system management, configuration and change management, and planning, follow-...