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State
MTA Customer Feedback Data: 2014-2019
State of New York —
This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is... -
City
2019 Subway Rider Survey
City of New York —
This data contains survey responses on several questions about people's experiences with our mass transit system. The data was collected by Speaker Corey Johnson,... -
State
MTA NYCT Paratransit Customer Complaints: 2016 - January 2024
State of New York —
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with... -
State
MTA NYCT Paratransit Customer Complaints: Beginning February 2024
State of New York —
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with... -
State
MTA NYCT Customer Feedback Performance Metrics: 2017-2022
State of New York —
This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the...