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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    2.16 311 Caller Wait Time (summary)

    Metadata Updated: March 29, 2025

    The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. The 311 Customer Relations Center strives to achieve an average caller wait time of less than or equal to sixty seconds for 90% of phone calls to Tempe 311.This page provides data for the 311 Caller Wait Time performance measure.The performance measure dashboard is available at 2.16 Caller Wait Time.Additional InformationSource: Cisco Unified Intelligence CenterContact: Moncayo, KimContact E-Mail: Kim_Moncayo@tempe.govData Source Type: ExcelPreparation Method: Contact Service Queue Call Distribution Summary Report will be pulled from Cisco Unified Intelligence Center. The total/percentage calls handled with queue time of 60 seconds will be extracted from this report.Publish Frequency: QuarterlyPublish Method: ManualData Dictionary 

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: Creative Commons Attribution

    Downloads & Resources

    Dates

    Metadata Created Date September 2, 2022
    Metadata Updated Date March 29, 2025

    Metadata Source

    Harvested from City of Tempe Data.json Harvest Source

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date September 2, 2022
    Metadata Updated Date March 29, 2025
    Publisher City of Tempe
    Maintainer
    Identifier https://www.arcgis.com/home/item.html?id=fdfdf45412764e35a6cbbdbc9a91c0b0&sublayer=0
    Data First Published 2019-11-14T22:16:35.000Z
    Data Last Modified 2025-03-25T16:39:02.596Z
    Category geospatial
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 92630916-6a14-4f05-bc79-aa351d402691
    Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
    Harvest Source Title City of Tempe Data.json Harvest Source
    Homepage URL https://data.tempe.gov/datasets/tempegov::2-16-311-caller-wait-time-summary
    License https://creativecommons.org/licenses/by/4.0
    Metadata Type geospatial
    Old Spatial {{extent:computeSpatialProperty}}
    Source Datajson Identifier True
    Source Hash 7a90b44e27e46e8d7592c3917ad1934fd82c89783787bf52d2f02f203f08c63a
    Source Schema Version 1.1
    Spatial

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