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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    2.16 311 Caller Wait Time (summary)

    Metadata Updated: February 7, 2026

    The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. The 311 Customer Relations Center strives to achieve an average caller wait time of less than or equal to sixty seconds for 90% of phone calls to Tempe 311.

    This page provides data for the 311 Caller Wait Time performance measure.

    The performance measure dashboard is available at 2.16 Caller Wait Time.

    Data Dictionary 

    Additional Information

    Source: Cisco Unified Intelligence Center

    Contact: Moncayo, Kim

    Contact E-Mail: Kim_Moncayo@tempe.gov

    Data Source Type: Excel

    Preparation Method: Contact Service Queue Call Distribution Summary Report will be pulled from Cisco Unified Intelligence Center. The total/percentage calls handled with queue time of 60 seconds will be extracted from this report.

    Publish Frequency: Quarterly

    Publish Method: Manual

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: Creative Commons Attribution

    Downloads & Resources

    Dates

    Metadata Created Date September 2, 2022
    Metadata Updated Date February 7, 2026

    Metadata Source

    Harvested from City of Tempe Data.json Harvest Source

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date September 2, 2022
    Metadata Updated Date February 7, 2026
    Publisher City of Tempe
    Maintainer
    Identifier https://www.arcgis.com/home/item.html?id=fdfdf45412764e35a6cbbdbc9a91c0b0&sublayer=0
    Data First Published 2019-11-14T22:16:35.000Z
    Data Last Modified 2025-09-08T20:18:52.977Z
    Category geospatial
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id c24b9265-a563-486a-86ab-ed21ed6193fd
    Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
    Harvest Source Title City of Tempe Data.json Harvest Source
    Homepage URL https://data.tempe.gov/datasets/tempegov::2-16-311-caller-wait-time-summary
    License https://creativecommons.org/licenses/by/4.0
    Metadata Type geospatial
    Old Spatial ""
    Source Datajson Identifier True
    Source Hash 8359d6c8d89c2c23ef3c4fd6c1f0d88654c38a09ed41a1a6f22ea3726c5b1ec7
    Source Schema Version 1.1
    Spatial ""

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