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This is a Non-Federal dataset covered by different Terms of Use than See Terms

2.16 311 Caller Wait Time (summary)

Metadata Updated: February 24, 2024

The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. The 311 Customer Relations Center strives to achieve an average caller wait time of less than or equal to sixty seconds for 90% of phone calls to Tempe 311.This page provides data for the 311 Caller Wait Time performance measure.The performance measure dashboard is available at 2.16 Caller Wait Time.Additional InformationSource: Cisco Unified Intelligence CenterContact: Moncayo, KimContact E-Mail: Kim_Moncayo@tempe.govData Source Type: ExcelPreparation Method: Contact Service Queue Call Distribution Summary Report will be pulled from Cisco Unified Intelligence Center. The total/percentage calls handled with queue time of 60 seconds will be extracted from this report.Publish Frequency: QuarterlyPublish Method: ManualData Dictionary 

Access & Use Information

Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than See Terms License: Creative Commons Attribution

Downloads & Resources


Metadata Created Date September 2, 2022
Metadata Updated Date February 24, 2024

Metadata Source

Harvested from City of Tempe Data.json Harvest Source

Additional Metadata

Resource Type Dataset
Metadata Created Date September 2, 2022
Metadata Updated Date February 24, 2024
Publisher City of Tempe
Data First Published 2019-11-14T22:16:35.000Z
Data Last Modified 2024-02-20T22:00:31.869Z
Category geospatial
Public Access Level public
Metadata Context
Schema Version
Catalog Describedby
Harvest Object Id 77659d05-4649-4dc2-a5b8-4deb94ec10e5
Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
Harvest Source Title City of Tempe Data.json Harvest Source
Homepage URL
Metadata Type geospatial
Old Spatial {{extent:computeSpatialProperty}}
Source Datajson Identifier True
Source Hash a9c9526eb685a162673597c160fa1adfca6982aefd8907016b1f5289f2964b5f
Source Schema Version 1.1

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