Skip to main content
U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Skip to content
  • Feedback
    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    2.02 Customer Service (summary)

    Metadata Updated: November 15, 2025

    This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses is provided in this dataset. Responses for each question are shown in the detailed dataset.For years 2010-2014, respondents were first asked, "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015.The performance measure dashboard is available at 2.02 Customer Service Satisfaction.Additional InformationSource: Community Attitude SurveyContact: Wydale HolmesContact E-Mail: Wydale_Holmes@tempe.govData Source Type: Excel and PDFPreparation Method: Extracted from Annual Community Survey resultsPublish Frequency: AnnualPublish Method: ManualData Dictionary  

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: Creative Commons Attribution

    Downloads & Resources

    Dates

    Metadata Created Date September 2, 2022
    Metadata Updated Date November 15, 2025

    Metadata Source

    Harvested from City of Tempe Data.json Harvest Source

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date September 2, 2022
    Metadata Updated Date November 15, 2025
    Publisher City of Tempe
    Maintainer
    Identifier https://www.arcgis.com/home/item.html?id=045fa1a6c0154dba9a55bd43f7211ca7&sublayer=0
    Data First Published 2019-11-07T18:31:12.000Z
    Data Last Modified 2025-11-14T19:39:45.388Z
    Category geospatial
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 79b95509-1688-45dc-89cf-8a51665f4f0b
    Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
    Harvest Source Title City of Tempe Data.json Harvest Source
    Homepage URL https://data.tempe.gov/datasets/tempegov::2-02-customer-service-summary
    License https://creativecommons.org/licenses/by/4.0
    Metadata Type geospatial
    Old Spatial {{extent:computeSpatialProperty}}
    Source Datajson Identifier True
    Source Hash 77f546ba52a7ef16571cff0efd3f97967976e6caa03724206f7f2d4f902518fd
    Source Schema Version 1.1
    Spatial

    Didn't find what you're looking for? Suggest a dataset here.