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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    2.02 Customer Service (summary)

    Metadata Updated: February 7, 2026

    This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had contacted the city in the past year. 

    For years where there are multiple questions related to overall customer service and treatment, the average of those responses is provided in this dataset. Responses for each question are shown in the detailed dataset.

    For years 2010-2014, respondents were first asked, "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.

    Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015.

    The performance measure dashboard is available at 2.02 Customer Service Satisfaction.

    Additional Information

    Source: Community Attitude Survey

    Contact: Wydale Holmes

    Contact E-Mail: Wydale_Holmes@tempe.gov

    Data Source Type: Excel and PDF

    Preparation Method: Extracted from Annual Community Survey results

    Publish Frequency: Annual

    Publish Method: Manual

    Data Dictionary
     

     

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: Creative Commons Attribution

    Downloads & Resources

    Dates

    Metadata Created Date September 2, 2022
    Metadata Updated Date February 7, 2026

    Metadata Source

    Harvested from City of Tempe Data.json Harvest Source

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date September 2, 2022
    Metadata Updated Date February 7, 2026
    Publisher City of Tempe
    Maintainer
    Identifier https://www.arcgis.com/home/item.html?id=045fa1a6c0154dba9a55bd43f7211ca7&sublayer=0
    Data First Published 2019-11-07T18:31:12.000Z
    Data Last Modified 2025-11-14T19:39:45.388Z
    Category geospatial
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id ccbe128e-3776-464e-90b5-73c016ddede9
    Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
    Harvest Source Title City of Tempe Data.json Harvest Source
    Homepage URL https://data.tempe.gov/datasets/tempegov::2-02-customer-service-summary
    License https://creativecommons.org/licenses/by/4.0
    Metadata Type geospatial
    Old Spatial ""
    Source Datajson Identifier True
    Source Hash dcefbb549769d494a21e978e12dc88354c0b1727161eebe31979e41ede6ae284
    Source Schema Version 1.1
    Spatial ""

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