Skip to main content
U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Skip to content
This is a Non-Federal dataset covered by different Terms of Use than See Terms

2.02 Customer Service (detail)

Metadata Updated: February 9, 2024

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses are providing in the summary dataset and the values for each question are provided in the detailed dataset.For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015 (99999 indicates no recorded data).Due to changes in the survey questions, this dataset was last updated in 2017 and may not be updated again. The performance measure dashboard is available at 2.02 Customer Service Satisfaction.Additional InformationSource: Community Attitude SurveyContact: Wydale HolmesContact E-Mail: Wydale_Holmes@tempe.govData Source Type: Excel and PDFPreparation Method: Extracted from Annual Community Survey resultsPublish Frequency: AnnualPublish Method: ManualData Dictionary

Access & Use Information

Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than See Terms License: Creative Commons Attribution

Downloads & Resources


Metadata Created Date September 2, 2022
Metadata Updated Date February 9, 2024

Metadata Source

Harvested from City of Tempe Data.json Harvest Source

Additional Metadata

Resource Type Dataset
Metadata Created Date September 2, 2022
Metadata Updated Date February 9, 2024
Publisher City of Tempe
Data First Published 2019-11-07T19:10:05.000Z
Data Last Modified 2021-10-01T23:30:08.000Z
Category geospatial
Public Access Level public
Metadata Context
Schema Version
Catalog Describedby
Harvest Object Id aaecf458-877c-4bc9-b845-be0db30736d6
Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
Harvest Source Title City of Tempe Data.json Harvest Source
Homepage URL
Metadata Type geospatial
Old Spatial {{extent:computeSpatialProperty}}
Source Datajson Identifier True
Source Hash c0a7e78705282c3db823f6317cb98ca5407bfc9f1c2b215dffe79947afdb7084
Source Schema Version 1.1

Didn't find what you're looking for? Suggest a dataset here.