Weekly Stats
Includes Claim numbers by type of account and by processing type (paperless, manual, auto-adjudication). Number of phone calls by reason for calling, average wait time, overall abandonment rate, average call duration, and average response accuracy of reviewed calls. Number of emails and average response accuracy of reviewed email replies. Number of Letters of Medical Necessity received, processing time, and outcome. Number of claims appealed, processing time, and outcome.
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | non-public |
| bureauCode |
[
"027:00"
]
|
| contactPoint |
{
"fn": "datadrivenworkforce@opm.gov",
"@type": "vcard:Contact",
"hasEmail": "mailto:datadrivenworkforce@opm.gov"
}
|
| description | Includes Claim numbers by type of account and by processing type (paperless, manual, auto-adjudication). Number of phone calls by reason for calling, average wait time, overall abandonment rate, average call duration, and average response accuracy of reviewed calls. Number of emails and average response accuracy of reviewed email replies. Number of Letters of Medical Necessity received, processing time, and outcome. Number of claims appealed, processing time, and outcome. |
| identifier | OPM-HI-0082 |
| keyword |
[
" Report",
"Insurance"
]
|
| language |
[
"en-US"
]
|
| license | http://www.usa.gov/publicdomain/label/1.0/ |
| modified |
"2023"
|
| programCode |
[
"027:000"
]
|
| publisher |
{
"name": "U.S. Office of Personnel Management",
"@type": "org:Organization"
}
|
| title | Weekly Stats |
