MTA Bus Customer Journey-Focused Metrics: Beginning 2017
Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.
Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.
Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{ "fn": "NY Open Data", "@type": "vcard:Contact", "hasEmail": "mailto:no-reply@data.ny.gov" } |
| description | Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time. Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time. Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time. |
| distribution |
[ { "@type": "dcat:Distribution", "mediaType": "application/json", "describedBy": "https://data.ny.gov/api/views/8mkn-d32t/columns.json", "downloadURL": "https://data.ny.gov/api/v3/views/8mkn-d32t/query.json?accessType=DOWNLOAD", "describedByType": "application/json" }, { "@type": "dcat:Distribution", "mediaType": "application/xml", "describedBy": "https://data.ny.gov/api/views/8mkn-d32t/columns.xml", "downloadURL": "https://data.ny.gov/api/v3/views/8mkn-d32t/export.xml?accessType=DOWNLOAD", "describedByType": "application/xml" }, { "@type": "dcat:Distribution", "mediaType": "text/csv", "downloadURL": "https://data.ny.gov/api/v3/views/8mkn-d32t/export.csv?accessType=DOWNLOAD" } ] |
| identifier | https://data.ny.gov/api/views/8mkn-d32t |
| issued | 2025-12-08 |
| keyword |
[ "bus", "bus route", "bus stop", "customer journey time", "customer journey time performance", "customers", "delays", "journey time", "monthly", "mta bus", "mtabc", "new york city transit", "nyct", "passengers", "performance", "reliability", "ridership", "route", "service", "travel time", "wait time", "waiting time" ] |
| landingPage | https://data.ny.gov/d/8mkn-d32t |
| modified | 2026-06-19 |
| publisher |
{ "name": "data.ny.gov", "@type": "org:Organization" } |
| theme |
[ "Transportation" ] |
| title | MTA Bus Customer Journey-Focused Metrics: Beginning 2017 |
