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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    Louisville Metro KY - Metro 311 Service Requests 2016

    Metadata Updated: July 30, 2025

    For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.The city o f Louisville adheres to the Open311.org  Data Standards Data DictionaryField nameField descriptionservice_request_idThe unique ID of the concern created by the system.requested_datetimeThe date and time the SR was made.updated_datetimeThe date and time the SR was last modifiedclosed_datetimeThe date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations.statusAn indicator of the current state of the SR.sourceHow the SR was received.service_nameThe name of the SR typedescriptionA description of the SR submitted.agency_responsibleThe agency responsible for addressing the SR.addressThe location of the concern.council_districtcouncil district of the locationlongitudeLongitude of the location, using the WGS84 projection.latitudeLatitude of the location, using the WGS84 projection.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: See this page for license information.

    Downloads & Resources

    Dates

    Metadata Created Date April 13, 2023
    Metadata Updated Date July 30, 2025

    Metadata Source

    Harvested from Louisville Open Data

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date April 13, 2023
    Metadata Updated Date July 30, 2025
    Publisher Louisville/Jefferson County Information Consortium
    Maintainer
    Identifier https://www.arcgis.com/home/item.html?id=9943d5e624284cf29851de7645482e08&sublayer=0
    Data First Published 2022-03-28T16:53:04.000Z
    Data Last Modified 2022-06-18T23:46:29.136Z
    Category geospatial
    Public Access Level public
    Bureau Code 010:86, 010:04
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Culture
    Harvest Object Id 5e96c125-cf57-4584-be26-0ed21aa5d2a6
    Harvest Source Id df573dd9-dda2-439d-be4a-c5a3e9b0cc03
    Harvest Source Title Louisville Open Data
    Homepage URL https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-metro-311-service-requests-2016
    License https://louisville-metro-opendata-lojic.hub.arcgis.com/pages/terms-of-use-and-license
    Metadata Type geospatial
    Old Spatial {{extent:computeSpatialProperty}}
    Platform ArcGIS Hub
    Program Code 015:001, 015:002
    Source Datajson Identifier True
    Source Hash a8fa73c4741cf7fbe6c62f18137adb1ef248d83b0d5d3fcf4d38f8d9648694bb
    Source Schema Version 1.1
    Spatial
    Summary Metro311 Service Requests for 2015, generated not only by Metro311s reporting system, but citizens at large via Metro311s web and mobile options. Based off the proposed GeoReport Bulk specification for Open 311 and work by The Center for Government Excellence. Data is static.

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