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IT First Call Resolution Rate
Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
Resources
2 resources available
-
(C) - IT First Call Resolution Rate - Column Chart
CSV -
Data - IT First Call Resolution Rate
CSV
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{ "fn": "nucivic", "@type": "vcard:Contact", "hasEmail": "mailto:servicedesk@omes.ok.gov" } |
| description | <p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p> |
| distribution |
[ { "@type": "dcat:Distribution", "title": "(C) - IT First Call Resolution Rate - Column Chart", "format": "CSV", "mediaType": "text/csv", "describedBy": "https://data.ok.gov/api/action/datastore_search?resource_id=38a26f14-5bd1-4bce-b780-706bc5a226cb&limit=0", "description": "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>", "downloadURL": "https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/38a26f14-5bd1-4bce-b780-706bc5a226cb/download/c-it-first-call-resolution-rate-column-chart.csv", "describedByType": "application/json" }, { "@type": "dcat:Distribution", "title": "Data - IT First Call Resolution Rate", "format": "CSV", "mediaType": "text/csv", "describedBy": "https://data.ok.gov/api/action/datastore_search?resource_id=5dd4be6d-1725-4174-a4a1-b311f8c7f015&limit=0", "description": "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>", "downloadURL": "https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/5dd4be6d-1725-4174-a4a1-b311f8c7f015/download/data-it-first-call-resolution-rate.csv", "describedByType": "application/json" } ] |
| identifier | 6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d |
| issued | 2019-10-31T19:54:54.466991 |
| keyword |
[ "first call resolution", "information technology", "it", "service desk" ] |
| modified | 2019-10-31T19:54:56.373779 |
| publisher |
{ "name": "OKStateStat", "@type": "org:Organization" } |
| title | IT First Call Resolution Rate |
