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#1 State

DoIT Improving the Customer Experience from Multiple Perspectives

Organization: State of Maryland
Dataset Last Updated: September 29, 2022

DoIT Service Desk - Improving the Customer Experience from Multiple Perspectives

Search relevance: 1.00 | Views last month: 2 | Catalog Last Checked: August 02, 2026 at 11:06 PM

#2 State

Council for Open Data

Organization: State of Maryland
Dataset Last Updated: May 28, 2026

This is the Home Page for the Council for Open Data. Meetings are open to the public and are free to attend. All scheduled meetings are virtual unless otherwise noted at the time. To be on our...

Search relevance: 1.00 | Views last month: 1 | Catalog Last Checked: August 02, 2026 at 11:12 PM

#3 State

IT First Call Resolution Rate

Organization: State of Oklahoma
Dataset Last Updated: October 31, 2019 at 07:54 PM

Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.

csv
csv

Search relevance: 1.00 | Views last month: 0 | Catalog Last Checked: August 01, 2026 at 09:13 AM

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DoIT Improving the Customer Experience from Multiple Perspectives

Council for Open Data

IT First Call Resolution Rate