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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov.

    IT First Call Resolution Rate

    Metadata Updated: March 8, 2024

    Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date August 7, 2021
    Metadata Updated Date March 8, 2024

    Metadata Source

    Harvested from OK JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date August 7, 2021
    Metadata Updated Date March 8, 2024
    Publisher OKStateStat
    Maintainer
    Identifier 6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d
    Data First Published 2019-10-31T19:54:54.466991
    Data Last Modified 2019-10-31T19:54:56.373779
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id e50bf2a0-cfe0-4fa9-8da3-c64fc546700e
    Harvest Source Id ba08fbb6-207c-4622-87d1-a82b7bd693ce
    Harvest Source Title OK JSON
    Source Datajson Identifier True
    Source Hash 322a1d5ab48ce8909edf573d1e28c7a5a552e4f662ee2b77a1bd502a4353fc0f
    Source Schema Version 1.1

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