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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov.

    IT First Call Resolution Rate

    Metadata Updated: November 22, 2024

    Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date August 7, 2021
    Metadata Updated Date November 22, 2024

    Metadata Source

    Harvested from OK JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date August 7, 2021
    Metadata Updated Date November 22, 2024
    Publisher OKStateStat
    Maintainer
    Identifier 6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d
    Data First Published 2019-10-31T19:54:54.466991
    Data Last Modified 2019-10-31T19:54:56.373779
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 7d9c9223-bae4-442a-9277-93bce6af3a97
    Harvest Source Id ba08fbb6-207c-4622-87d1-a82b7bd693ce
    Harvest Source Title OK JSON
    Source Datajson Identifier True
    Source Hash 85ebedd78328fcf3f3a7b58b1fd9a9e1f7f223049d6d997f83da6a88cfe874df
    Source Schema Version 1.1

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