{"@type": "dcat:Dataset", "accessLevel": "public", "contactPoint": {"@type": "vcard:Contact", "fn": "nucivic", "hasEmail": "mailto:servicedesk@omes.ok.gov"}, "description": "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>", "distribution": [{"@type": "dcat:Distribution", "describedBy": "https://data.ok.gov/api/action/datastore_search?resource_id=5dd4be6d-1725-4174-a4a1-b311f8c7f015&limit=0", "describedByType": "application/json", "description": "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>", "downloadURL": "https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/5dd4be6d-1725-4174-a4a1-b311f8c7f015/download/data-it-first-call-resolution-rate.csv", "format": "CSV", "mediaType": "text/csv", "title": "Data - IT First Call Resolution Rate"}, {"@type": "dcat:Distribution", "describedBy": "https://data.ok.gov/api/action/datastore_search?resource_id=38a26f14-5bd1-4bce-b780-706bc5a226cb&limit=0", "describedByType": "application/json", "description": "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>", "downloadURL": "https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/38a26f14-5bd1-4bce-b780-706bc5a226cb/download/c-it-first-call-resolution-rate-column-chart.csv", "format": "CSV", "mediaType": "text/csv", "title": "(C) - IT First Call Resolution Rate - Column Chart"}], "identifier": "6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d", "issued": "2019-10-31T19:54:54.466991", "keyword": ["first call resolution", "information technology", "it", "service desk"], "modified": "2019-10-31T19:54:56.373779", "publisher": {"@type": "org:Organization", "name": "OKStateStat"}, "title": "IT First Call Resolution Rate"}