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Contact Center Manager Administration (CCMA)
CCMA is the server that provides a browser-based tool for contact center administrators and supervisors. It is used to manage and configure contact center resources and its users, define access to data, and view real-time and historical reports.
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | non-public |
| accessRights | non-public |
| accrualPeriodicity | R/P1D |
| bureauCode |
[ "016:00" ] |
| contactPoint |
{ "fn": "Open Data", "@type": "vcard:Contact", "hasEmail": "mailto:Open.Data@ssa.gov" } |
| dataQuality |
null
|
| describedBy |
null
|
| description | CCMA is the server that provides a browser-based tool for contact center administrators and supervisors. It is used to manage and configure contact center resources and its users, define access to data, and view real-time and historical reports. |
| distribution |
null
|
| identifier | US-GOV-SSA-565 |
| isPartOf |
null
|
| issued |
null
|
| keyword |
[ "CCMA", "Contact Center", "Contact Center Manager Administration", "FONE", "Management Information", "SSA", "Social Security", "Social Security Administration", "VoIP" ] |
| landingPage | None |
| language |
[ "en" ] |
| license | https://www.usa.gov/government-copyright |
| modified | 2018-01-08 |
| primaryITInvestmentUII |
null
|
| programCode |
[ "016:000" ] |
| publisher |
{ "name": "Social Security Administration" } |
| references |
null
|
| rights |
[ "The publishing of the data asset cannot be done due to one or more of the following reasons: contains personal identifying information, contains federal tax information, contains sensitive information, or a data assessment has not been completed" ] |
| spatial |
[ { "@type": "Location", "prefLabel": "United States" } ] |
| systemOfRecords |
null
|
| temporal |
[ { "@type": "PeriodOfTime", "endDate": null, "startDate": null } ] |
| theme |
null
|
| title | Contact Center Manager Administration (CCMA) |
