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9 datasets found
  • Federal

    Nuance Application Reporting (NAR)

    Social Security Administration —

    Temporary tool to provide Care 2020 management information on customer interactions with the Nuance IVR system.
  • Federal

    Unified ICM/Unified CCE Databases

    Social Security Administration —

    Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system...
  • Federal

    Appointment System Management Information

    Social Security Administration —

    Provides management information reports for Appointment/Leads/800#.
  • Federal

    Sextant Contact Center Analytics

    Social Security Administration —

    Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.
  • Federal

    Enhanced Leads and Appointment System

    Social Security Administration —

    The data asset contains information on current or upcoming appointments, individuals who will be attending the appointment, potential intent to file a claim (lead),...
  • Federal

    Customer Help And Information Program

    Social Security Administration —

    Stores information about the accuracy of work processed by the 800# agents.
  • Federal

    N800 - Leads

    Social Security Administration —

    Contains data on leads collected via in-office and telephone appointments that are received via the 800# and online iAppointment System and the FO Calendar application.
  • Federal

    N800 - Appt

    Social Security Administration —

    Contains data on in-office and telephone appointments that are received via the 800# and online iAppointment System and the FO Calendar application.
  • Federal

    Appointment Scheduling Management Information

    Social Security Administration —

    Provides management information reports for Appointment/Leads/800.
9 datasets found

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