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City
Residential Average Monthly kWh and Bills recent views
City of Austin —
Residential customers use an average of about 1,000 kWh of electricity per month, with usage higher during hot summer months and lower in the winter. View tables... -
City
Utility Contact Center Average Speed For Answering Calls recent views
City of Austin —
The average speed for answering calls was up in Fiscal Years 2009 and 2010 due to Customer Service Representatives focusing on one-call resolutions, thus avoiding... -
City
System Fuel Cost Average recent views
City of Austin —
The system fuel cost average is the cost of fuel purchased, divided by the number of kilowatts generated. View the system annual average fuel cost (cents/kWh)... -
City
Energy Efficiency Annual Energy Savings ( MWH) recent views
City of Austin —
Austin Energy provides rebates and low interest loans to customers who make energy efficiency improvements. During fiscal year 2012, energy savings totaled nearly... -
City
Plus 1 Funding Source recent views
City of Austin —
The City of Austin's Plus 1 Fund provides emergency utility bill financial assistance to customers experiencing extreme hardships such as medical illness or sudden... -
City
Austin Energy Web App Users By Month recent views
City of Austin —
Austin Energy’s free, interactive web app allows customers to monitor their daily energy usage, view their bill history, and see a future forecast of their energy... -
City
Austin Energy Rates - Cents per kilowatt hour by customer class recent views
City of Austin —
This table groups Austin Energy customers into four classes: residential, commercial, industrial, and lighting (public street/highway and other). View the annual... -
City
Austin Energy Single Family Audits recent views
City of Austin —
The Austin City Council approved the Energy Conservation Audit and Disclosure ordinance in 2008 and revised the initiative in April 2011 to improve the energy... -
City
Energy Efficiency Program Expenditures recent views
City of Austin —
To pursue the Austin City Council’s policies in energy efficiency, Austin Energy invests millions of dollars in these programs so our customers can benefit from... -
City
Sales – kWh by Customer Class recent views
City of Austin —
This table groups Austin Energy customers into five classes: residential, primary 1 & 2, secondary 1, 2, & 3, lighting, and contract/tes/trans/highload. View... -
City
Strategic Measure_ Number of households benefiting from Customer Assistance Program (CAP) recent views
City of Austin —
This data set displays the number of households benefiting from Customer Assistance Program (CAP) for each fiscal year. The City of Austin has one of the most... -
City
Power Supply Adjustment/Fuel Charge recent views
City of Austin —
Austin Energy’s Power Supply Adjustment recovers fuel for generation, transportation, renewable purchase power agreements, purchase power to serve retail customers,... -
City
Generation Capacity And Capacity Factor FY 2018 recent views
City of Austin —
For Austin Energy’s coal and nuclear assets, this table reports only Austin Energy’s 50 percent share of units 1 and 2 at the Fayette Power Project and 16 percent... -
City
Energy Efficiency Energy Savings (MWH) recent views
City of Austin —
The utility has a diverse repertoire of efficiency programs, including Austin Energy Green Building, PowerSaver and Demand Response, that help customers reduce... -
City
Austin Energy Regional Science Festival Expenditures recent views
City of Austin —
The Austin Energy Regional Science Festival is one of the largest regional science festivals held in Texas and the nation. Middle and high school students who win at... -
City
EOA.C.5.a_Austin Energy average annual system rate recent views
City of Austin —
This performance card shows the difference between Austin Energy's average annual system rate and the 2% affordability limit set by the Austin City Council. -
City
EOA.G.4_Number of households benefiting from Customer Assistance Program (CAP) recent views
City of Austin —
This performance card shows the number of unique participants in the City of Austin's Customer Assistance Program. -
City
Community Sponsorships recent views
City of Austin —
Each year, Austin Energy participates in and sponsors events that support our local community. View the events and organizations that we sponsored, and amounts we... -
City
Austin Energy Customer Satisfaction recent views
City of Austin —
Austin Energy is proactive in addressing customer needs and regularly monitors customer satisfaction through customer surveys. In recent years, overall customer... -
City
Budget Billing recent views
City of Austin —
Budget Billing is available to customers who prefer to avoid significant fluctuations in their monthly utility bills. With this program, City of Austin Utilities...