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2 datasets found
  • Federal

    Unified ICM/Unified CCE Databases

    Social Security Administration —

    Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system...
  • Federal

    Sextant Contact Center Analytics

    Social Security Administration —

    Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.
2 datasets found

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