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This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

2.17 311 Email Response Times (summary)

Metadata Updated: February 24, 2024

The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.This page provides data for the 311 Email Response Time performance measure.The performance measure dashboard is available at 2.17 311 Email Response Times.Additional InformationSource: tempe.gov and Accela CRMContact: Moncayo, KimContact E-Mail: Kim_Moncayo@tempe.govData Source Type: Preparation Method: All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.Publish Frequency: QuarterlyPublish Method: ManualData Dictionary 

Access & Use Information

Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: Creative Commons Attribution

Downloads & Resources

Dates

Metadata Created Date September 2, 2022
Metadata Updated Date February 24, 2024

Metadata Source

Harvested from City of Tempe Data.json Harvest Source

Additional Metadata

Resource Type Dataset
Metadata Created Date September 2, 2022
Metadata Updated Date February 24, 2024
Publisher City of Tempe
Maintainer
Identifier https://www.arcgis.com/home/item.html?id=ee8d6218c7c44224bfe6e46bc358d95d&sublayer=0
Data First Published 2019-11-14T23:25:58.000Z
Data Last Modified 2024-02-20T22:08:39.436Z
Category geospatial
Public Access Level public
Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
Schema Version https://project-open-data.cio.gov/v1.1/schema
Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
Harvest Object Id 4366f501-1c2e-45bf-b39c-5f69aeead351
Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
Harvest Source Title City of Tempe Data.json Harvest Source
Homepage URL https://data.tempe.gov/maps/tempegov::2-17-311-email-response-times-summary
License https://creativecommons.org/licenses/by/4.0
Metadata Type geospatial
Old Spatial {{extent:computeSpatialProperty}}
Source Datajson Identifier True
Source Hash 339a51fd175d050854a7cd0db3cf5141c2e37f9083abb7fe9aefdffcdf2674d6
Source Schema Version 1.1
Spatial

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