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This is a Non-Federal dataset covered by different Terms of Use than See Terms

2.03 311 First-Call Resolution (summary)

Metadata Updated: May 31, 2024

The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. To efficiently provide our residents an improved level of customer service, Tempe 311 strives to serve our residents by acting as the central connection to accessible information and government services. Our purpose is realized through our ability to resolve calls with a single point of contact. When we do this, we have met 311’s mission and provided effective customer service. Tempe 311 CRC strives to achieve Single Point of Contact (SPOC) resolution rate greater than or equal to 75% of incoming calls.This page provides data for the 311 First-Call Resolution Rate performance measure.The performance measure dashboard is available at 2.03 311 First-Call Resolution Rate.Additional InformationSource:Contact: Moncayo, KimContact E-Mail: Kim_Moncayo@tempe.govData Source Type: Accela CRM, Excel, Cisco Unified IntelligencePreparation Method: The data from every 311 call is entered into the city's Accela CRM database system. We use that information in conjunction with Cisco Unified Intelligence Center, a separate report is generated to pull out transferred and non 311 callsPublish Frequency: QuarterlyPublish Method: ManualData Dictionary

Access & Use Information

Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than See Terms License: Creative Commons Attribution

Downloads & Resources


Metadata Created Date September 2, 2022
Metadata Updated Date May 31, 2024

Metadata Source

Harvested from City of Tempe Data.json Harvest Source

Additional Metadata

Resource Type Dataset
Metadata Created Date September 2, 2022
Metadata Updated Date May 31, 2024
Publisher City of Tempe
Data First Published 2019-11-07T19:22:23.000Z
Data Last Modified 2024-05-24T23:52:37.261Z
Category geospatial
Public Access Level public
Metadata Context
Schema Version
Catalog Describedby
Harvest Object Id ea6dc495-e923-4921-9826-0dc1daf663ed
Harvest Source Id ceea1675-8276-45f1-b45c-bb28dba71955
Harvest Source Title City of Tempe Data.json Harvest Source
Homepage URL
Metadata Type geospatial
Old Spatial {{extent:computeSpatialProperty}}
Source Datajson Identifier True
Source Hash 69d1b90675df1863ba00f70e8caa50b36c6f88892b36776f639c7086452d051b
Source Schema Version 1.1

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