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City
Residential Average Monthly kWh and Bills 26 recent views
City of Austin —
Residential customers use an average of about 1,000 kWh of electricity per month, with usage higher during hot summer months and lower in the winter. View tables... -
City
Utility Contact Center Average Speed For Answering Calls
City of Austin —
The average speed for answering calls was up in Fiscal Years 2009 and 2010 due to Customer Service Representatives focusing on one-call resolutions, thus avoiding... -
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Austin Energy Customer Satisfaction
City of Austin —
Austin Energy is proactive in addressing customer needs and regularly monitors customer satisfaction through customer surveys. In recent years, overall customer... -
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Peak Demand Reduction
City of Austin —
Peak demand is the highest point of energy use on any given day and typically occurs between the hours of 4 and 6 p.m. Austin Energy’s energy efficiency and demand... -
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Plug-In EVerywhere Charging Station Network
City of Austin —
Austin Energy operates a network of electric vehicle charging stations powered by renewable energy through our GreenChoice® program. EV Drivers should use the Access... -
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Plus 1 Funding Source
City of Austin —
The City of Austin's Plus 1 Fund provides emergency utility bill financial assistance to customers experiencing extreme hardships such as medical illness or sudden... -
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Austin Energy average rate per kilowatt hour compared to Texas average rate (residential)
City of Austin —
This performance card shows the difference between Austin Energy's average annual system rate and the annual average system rate for all Texas entities. -
City
Utilities - 2020 Year in Review
City of Austin —
Austin Energy and Austin Water accomplishments and awards in 2020. -
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EOA.G.4_Number of households benefiting from Customer Assistance Program (CAP)
City of Austin —
This performance card shows the number of unique participants in the City of Austin's Customer Assistance Program. -
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EOA.C.5.a_Austin Energy average annual system rate
City of Austin —
This performance card shows the difference between Austin Energy's average annual system rate and the 2% affordability limit set by the Austin City Council. -
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Community Sponsorships
City of Austin —
Each year, Austin Energy participates in and sponsors events that support our local community. View the events and organizations that we sponsored, and amounts we... -
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Generation Capacity And Capacity Factor FY 2018
City of Austin —
For Austin Energy’s coal and nuclear assets, this table reports only Austin Energy’s 50 percent share of units 1 and 2 at the Fayette Power Project and 16 percent... -
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Commercial Buildings Requiring Benchmarking for FY 2016
City of Austin —
Commercial building owners participated in a phased-in reporting since 2012, for buildings 75,000 square feet and larger. Find more information at... -
City
Single-Family Audits 2016
City of Austin —
The affected area within the City of Austin that is served by Austin Energy. Not all deed changes require an audit only when the home is going through a Texas Real... -
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Sales – kWh by Customer Class
City of Austin —
This table groups Austin Energy customers into five classes: residential, primary 1 & 2, secondary 1, 2, & 3, lighting, and contract/tes/trans/highload. View... -
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Strategic Measure_Percentage of total energy consumed that is generated by renewable power sources
City of Austin —
This data set includes the data used to calculate Austin Energy's load-based carbon footprint. The load-based carbon footprint is a measure of the carbon emissions... -
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Avoided Emissions for 2019
City of Austin —
Austin Energy's energy efficiency programs help reduce the amount of air-polluting emissions released by power plants into the atmosphere. In fiscal year 2012, more... -
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HE.E.4_Percentage of total energy consumed that is generated by renewable power sources
City of Austin —
This performance card shows the amount of energy generated from carbon-free sources as a percentage of load. -
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Budget Billing
City of Austin —
Budget Billing is available to customers who prefer to avoid significant fluctuations in their monthly utility bills. With this program, City of Austin Utilities... -
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Power Supply Adjustment/Fuel Charge
City of Austin —
Austin Energy’s Power Supply Adjustment recovers fuel for generation, transportation, renewable purchase power agreements, purchase power to serve retail customers,...