Return to search results
Utility Company Customer Service Response Index (CSRI): Beginning 2005
The Customer Service Response Index tracks utility performance and identifies the current level of customer service and responsiveness delivered by each utility service provider under the Commission’s jurisdiction with respect to consumer complaints filed with the Commission.
Resources
3 resources available
-
Resource 1
APPLICATION/JSON -
Resource 2
APPLICATION/XML -
Resource 3
TEXT/CSV
Find Related Datasets
Search by Tags
Click any tag below to search for similar datasets
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{ "fn": "NY Open Data", "@type": "vcard:Contact", "hasEmail": "mailto:no-reply@data.ny.gov" } |
| description | The Customer Service Response Index tracks utility performance and identifies the current level of customer service and responsiveness delivered by each utility service provider under the Commission’s jurisdiction with respect to consumer complaints filed with the Commission. |
| distribution |
[ { "@type": "dcat:Distribution", "mediaType": "application/json", "describedBy": "https://data.ny.gov/api/views/w3b5-8aqf/columns.json", "downloadURL": "https://data.ny.gov/api/v3/views/w3b5-8aqf/query.json?accessType=DOWNLOAD", "describedByType": "application/json" }, { "@type": "dcat:Distribution", "mediaType": "application/xml", "describedBy": "https://data.ny.gov/api/views/w3b5-8aqf/columns.xml", "downloadURL": "https://data.ny.gov/api/v3/views/w3b5-8aqf/export.xml?accessType=DOWNLOAD", "describedByType": "application/xml" }, { "@type": "dcat:Distribution", "mediaType": "text/csv", "downloadURL": "https://data.ny.gov/api/v3/views/w3b5-8aqf/export.csv?accessType=DOWNLOAD" } ] |
| identifier | https://data.ny.gov/api/views/w3b5-8aqf |
| issued | 2021-04-07 |
| keyword |
[ "complaint", "electric", "gas", "telecommunications", "utility" ] |
| landingPage | https://data.ny.gov/d/w3b5-8aqf |
| modified | 2026-08-03 |
| publisher |
{ "name": "data.ny.gov", "@type": "org:Organization" } |
| theme |
[ "Energy & Environment" ] |
| title | Utility Company Customer Service Response Index (CSRI): Beginning 2005 |
