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SWI 1.4 Texas Youth Hotline by Category and Contact Type FY16-FY25

Published by data.austintexas.gov | City of Austin | Catalog Last Checked: August 01, 2026 at 02:45 PM | Dataset Last Updated: February 10, 2026
SWI is the single point of contact in Texas for mandated reporters and the public to report allegations of abuse, neglect, or exploitation for children and vulnerable adults. Reports are accepted via phone, internet, and mail/fax 24 hours a day, seven days a week by specialized staff trained to gather all necessary information to quickly assess the severity of a report to ensure urgent safety issues are prioritized, and to ensure that DFPS only investigates allegations that meet the definition of abuse or neglect under Texas law. This dashboard shows the number of Texas Youth Helpline contacts for the selected Fiscal Year. The Parent Helpline contacts were added starting from Fiscal Year 2023. Note: Starting March 2021, online chats became anonymous and no sex distribution data was recorded.

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