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SWI 1.1 Contacts by Program, Method of Receipt, and Type of Contact FY2016-2025

Published by data.austintexas.gov | City of Austin | Catalog Last Checked: August 01, 2026 at 02:42 PM | Dataset Last Updated: February 10, 2026
SWI is the single point of contact in Texas for mandated reporters and the public to report allegations of abuse, neglect, or exploitation for children and vulnerable adults. Reports are accepted via phone, internet, and mail/fax 24 hours a day, seven days a week by specialized staff trained to gather all necessary information to quickly assess the severity of a report to ensure urgent safety issues are prioritized, and to ensure that DFPS only investigates allegations that meet the definition of abuse or neglect under Texas law. The term "contacts" represents information received by DFPS and then entered into IMPACT system. Information may be received in the form of a telephone call, regular mail, via Internet reporting system or via fax. Contacts may not match number of Abuse/Neglect Intakes in respective program sections. Note: Update to the code reflects a more accurate count of entries recorded in IMPACT and may not reflect information in past Data Books.

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