ServiceNow
Automation of Enterprise Services customer/employee experiences. Called a Universal Service Management Tool (USMT), ServiceNow is an ITIL-compliant workflow system and database for managing user incidents and problems, IT hardware and software changes, hardware and software assets, and change management processes for the DOL IT infrastructure. ServiceNow also supports several Agency application Help Desks.
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | non-public |
| accrualPeriodicity | R/PT1S |
| bureauCode |
[
"000:00"
]
|
| contactPoint |
{
"fn": "Harry Council Jr",
"@type": "vcard:Contact",
"hasEmail": "mailto:CouncilJr.Harry@dol.gov"
}
|
| describedBy | https://service.dol.gov/ocio_esd_sp?id=kb_view |
| description | Automation of Enterprise Services customer/employee experiences. Called a Universal Service Management Tool (USMT), ServiceNow is an ITIL-compliant workflow system and database for managing user incidents and problems, IT hardware and software changes, hardware and software assets, and change management processes for the DOL IT infrastructure. ServiceNow also supports several Agency application Help Desks. |
| identifier | OASAM OCIO-25-012:044-246 |
| keyword |
[
"Desktop inventory",
"ESD",
"Hardware",
"OASAM",
"OCIO",
"enterprise service desk",
"service central",
"service requests",
"servicenow",
"software",
"ticketing system",
"tickets",
"troubleshoot",
"troubleshooting"
]
|
| landingPage | https://service.dol.gov/ |
| language |
[
"en-US"
]
|
| modified | 2026-04-14T21:57:29.954Z |
| programCode |
[
"000:000"
]
|
| publisher |
{
"name": "Office of the Assistant Secretary for Administration and Management",
"@type": "org:Organization",
"subOrganizationOf": {
"name": "Office of the Assistant Secretary for Administration and Management",
"@type": "org:Organization"
}
}
|
| rights | private |
| spatial | location characteristics, addresses |
| theme |
[
"geospatial"
]
|
| title | ServiceNow |
