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    • PSCR Usability Project_Voices of First Responders

    Metadata Updated: July 9, 2025

    The Usability Team of the National Institute of Standards and Technology's (NIST) Public Safety Communications Research (PSCR) program works to identify issues faced by first responders surrounding the use of their existing and emerging public safety communication technology. The team conducted an exploratory, sequential, mixed-methods study to gather insights into first responders' needs for and problems experienced with communication technology. The multi-phase study included in-depth interviews with 193 first responders in Phase 1, followed by a nationwide survey of 7,182 first responders in Phase 2, across four public safety disciplines, Communication Center & 9-1-1 Services (COMMS), Emergency Medical Services (EMS), Fire Service (FF), and Law Enforcement (LE).The data consists of two datasets: (1) Phase 1 data from 193 interviews with first responders from four disciplines (COMMS, EMS, FF, LE) including direct quotes from interviewees categorized by codes/subcodes with demographic information included; (2) Phase 2 survey data from 7,182 first responders from four disciplines (COMMS, EMS, FF, LE) including their responses on what technology they have and use, along with their needs for and problems experienced with communication technology; demographic information is also included.

    Access & Use Information

    Public: This dataset is intended for public access and use. License: See this page for license information.

    Downloads & Resources

    References

    https://doi.org/10.6028/NIST.IR.8216
    https://doi.org/10.6028/NIST.IR.8245
    https://doi.org/10.6028/NIST.IR.8277
    https://doi.org/10.6028/NIST.IR.8295
    https://doi.org/10.6028/NIST.IR.8340
    https://doi.org/10.6028/NIST.IR.8288
    https://doi.org/10.6028/NIST.IR.8314
    https://doi.org/10.6028/NIST.IR.8400
    https://doi.org/10.6028/NIST.IR.8444
    https://doi.org/10.6028/NIST.IR.8443
    https://doi.org/10.6028/NIST.SP.1286pt1
    https://doi.org/10.6028/NIST.SP.1286pt2
    https://doi.org/10.6028/NIST.SP.1286pt3
    https://doi.org/10.6028/NIST.SP.1286pt4
    https://publicsafety.nist.gov/

    Dates

    Metadata Created Date January 7, 2023
    Metadata Updated Date July 9, 2025

    Metadata Source

    Harvested from NIST

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date January 7, 2023
    Metadata Updated Date July 9, 2025
    Publisher National Institute of Standards and Technology
    Maintainer
    Identifier ark:/88434/mds2-2820
    Data First Published 2022-12-21
    Language en
    Data Last Modified 2022-10-05 00:00:00
    Category Information Technology, Information Technology:Usability and human factors, Public Safety, Public Safety:Public safety communications research
    Public Access Level public
    Bureau Code 006:55
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 892986b5-ccd3-43aa-ba99-22f5129538e8
    Harvest Source Id 74e175d9-66b3-4323-ac98-e2a90eeb93c0
    Harvest Source Title NIST
    Homepage URL https://data.nist.gov/od/id/mds2-2820
    License https://www.nist.gov/open/license
    Program Code 006:045
    Related Documents https://doi.org/10.6028/NIST.IR.8216, https://doi.org/10.6028/NIST.IR.8245, https://doi.org/10.6028/NIST.IR.8277, https://doi.org/10.6028/NIST.IR.8295, https://doi.org/10.6028/NIST.IR.8340, https://doi.org/10.6028/NIST.IR.8288, https://doi.org/10.6028/NIST.IR.8314, https://doi.org/10.6028/NIST.IR.8400, https://doi.org/10.6028/NIST.IR.8444, https://doi.org/10.6028/NIST.IR.8443, https://doi.org/10.6028/NIST.SP.1286pt1, https://doi.org/10.6028/NIST.SP.1286pt2, https://doi.org/10.6028/NIST.SP.1286pt3, https://doi.org/10.6028/NIST.SP.1286pt4, https://publicsafety.nist.gov/
    Source Datajson Identifier True
    Source Hash 7312183287059632c43390d27711e4294d3ae33f4cffcc7d3f962a3d561935e5
    Source Schema Version 1.1

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