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Patient Advocate Tracking System (PATS)

Metadata Updated: April 26, 2021

The Patient Advocate Tracking System (PATS) is a centralized, web based application that records and tracks instances of patient compliments and complaints concerning their care at VA health care facilities. These instances of patient contacts may come from a variety of sources including the patient, family members, congressional members and/or Veterans service organizations on behalf of the Veterans receiving care at VA facilities. This database provides a menu of reports that can be used to track and trend data across Veterans Integrated Service Networks (VISNs). Reports of contact allow the Patient Advocate to trend compliments and complaints, and ensure that issues raised are resolved. The reports include data such as patient demographics, date of contact, method of contact, who made the contact, issues involved, what service was involved, resolution date and resolution status. Data is collected from Veterans Affairs Medical Centers and sent to the VHA Support Service Center (VSSC) where the data is maintained and reports created.

Access & Use Information

Non-public: This dataset is not for public access or use. Specific details are provided below. License: Creative Commons CCZero

Downloads & Resources

Dates

Metadata Created Date November 10, 2020
Metadata Updated Date April 26, 2021

Metadata Source

Harvested from VA JSON

Additional Metadata

Resource Type Dataset
Metadata Created Date November 10, 2020
Metadata Updated Date April 26, 2021
Publisher Department of Veterans Affairs
Maintainer
Identifier VA-VHA-VHA-003
Data First Published 2017-07-26
Language en-US
Data Last Modified 2020-12-01
Rights Health Insurance Portability and Accountability Act, protected health information.
Category Basic Statistics, Use, and Operational Data
Public Access Level non-public
Bureau Code 029:15
Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
Metadata Catalog ID https://www.data.va.gov/data.json
Schema Version https://project-open-data.cio.gov/v1.1/schema
Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
Data Quality True
Harvest Object Id 05791bad-f48c-4f13-a23f-e9e731d1984b
Harvest Source Id fcd1f625-1c2e-4663-95cf-1b0eb053cce1
Harvest Source Title VA JSON
Homepage URL https://www.data.va.gov/d/bd7w-6j3d
License https://creativecommons.org/publicdomain/zero/1.0/
Program Code 029:040
Source Datajson Identifier True
Source Hash 796a47920559e616051ecaee95d82b77863327dc
Source Schema Version 1.1
Temporal 2000-01-01T05:00:00Z/2014-12-31T05:00:00Z

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