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    • National 800 Number Network - Call Volume and Agent Busy Rate

    Metadata Updated: September 19, 2025

    This data file provides information at the national level by month for federal fiscal years 2009 on for agent busy rates for calls to the National 800 Number Network.

    Access & Use Information

    Public: This dataset is intended for public access and use. License: Creative Commons CCZero

    Downloads & Resources

    References

    https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html
    https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html#dataDictionary

    Dates

    Metadata Created Date November 10, 2020
    Metadata Updated Date September 19, 2025
    Data Update Frequency R/P1M

    Metadata Source

    Harvested from SSA JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date November 10, 2020
    Metadata Updated Date September 19, 2025
    Publisher Social Security Administration
    Maintainer
    Identifier US-GOV-SSA-324
    Data Last Modified R/P1M
    Public Access Level public
    Data Update Frequency R/P1M
    Bureau Code 016:00
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Data Dictionary https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html#dataDictionary
    Harvest Object Id 8ded272c-b90d-478f-a4da-476ebde2410f
    Harvest Source Id 9386406b-a7b0-4834-a267-0f912b6340db
    Harvest Source Title SSA JSON
    Homepage URL https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html
    License https://creativecommons.org/publicdomain/zero/1.0/
    Old Spatial United States and territories
    Program Code 016:000
    Related Documents https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html, https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html#dataDictionary
    Source Datajson Identifier True
    Source Hash de137bc16b6685f68e2049fafff86e554f241f6e06eea68290bd9f020aa90584
    Source Schema Version 1.1
    Spatial
    Temporal R/2008-09-27/P1M

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